Customer Service Representative
6 days ago
We are seeking a highly motivated and detail-oriented Customer Service Professional to join our dynamic team in Littleton, CO. As a key member of our staffing services team, you will be the first point of contact for our customers, providing exceptional support and assistance.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Handle customer complaints with professionalism and empathy.
- Maintain detailed records of customer interactions in our database.
- Collaborate with other departments to resolve issues efficiently.
- Upsell products and services when appropriate to enhance customer experience.
- Ensure adherence to company policies and procedures while providing support.
About You:
- Prior experience in customer service or call center environments is preferred.
- Bilingual skills are a plus for effective communication with diverse customers.
- Proficiency in using computer systems for data entry and record keeping.
- Strong typing skills to ensure quick response times during interactions.
Compensation: $40,000 - $55,000 per year, depending on experience.
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