Current jobs related to Tier 2 Customer Support - Yorktown - Enterprise Horizon Consulting Group


  • Yorktown, Virginia, United States Enterprise Horizon Consulting Group Full time

    Job OverviewCompany BackgroundEnterprise Horizon Consulting Group (EHCG) is a certified Woman-Owned Small Business that specializes in IT Consulting. With over 15 years of experience, we have successfully provided essential services to various sectors, including the Navy, Army, and NASA. Our expertise encompasses a wide range of areas such as Business...


  • Yorktown, United States Enterprise Horizon Consulting Group Full time

    Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data...

  • Mid-tier DBA

    4 weeks ago


    Yorktown, United States Innovatus Technology Consulting Full time

    Job Title: Mid-Tier Database Administrator (DBA) - Windows Environment Location: Remote Clearance Required: Minimum Secret Clearance Job Type: Full-Time Job Description: We are seeking a Mid-Tier Database Administrator (DBA) with expertise in managing databases within a Windows environment to join our team. This role is fully remote, but the candidate must...


  • Yorktown, Virginia, United States Enterprise Horizon Consulting Group Full time

    Job Title: Customer Support AnalystEnterprise Horizon Consulting Group is seeking a highly motivated and detail-oriented Customer Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Monitor and respond to customer...


  • Yorktown, United States Enterprise Horizon Consulting Group Full time

    Enterprise Horizon Consulting Group is seeking a Mid-Tier Database Administrator (DBA) with an active Secret clearance and expertise in managing databases within a Windows environment to join our team. This role is fully remote. The ideal candidate will have a solid background in database administration, performance tuning, and maintenance, as well as...


  • Yorktown, Virginia, United States Enterprise Horizon Consulting Group Full time

    h3JobDescription/h3pEnterpriseHorizonConsultingGroupisseekingaskilledCustomerSupportAnalysttoprovidetechnicalassistancetoourNavyclient.Asakeymemberofourteam,youwillberesponsibleformonitoringthecustomersupportinbox,prioritizingtickets,andcommunicatingwithendusers./ppbKeyResponsibilities:/b/pulliMonitoringthecustomersupportinboxandprioritizingtickets/liliPrepa...


  • Yorktown, Virginia, United States Northrop Grumman Full time

    Requisition ID: R10166697At Northrop Grumman, we're seeking a skilled Engineering Technician II to join our MK 48 Online division in Yorktown, VA. This role is part of the MK 48 Heavyweight Torpedo Intermediate Maintenance Activity, where you'll work alongside experienced technicians to perform various maintenance actions using detailed procedures.Key...


  • Yorktown, United States Northrop Grumman Full time

    Requisition ID: R10166697 At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first...


  • Yorktown, Virginia, United States County of York Virginia Full time

    Job SummaryAs a Computer Support Specialist I with the County of York Virginia, you will play a critical role in ensuring the smooth operation of our wide area network.Key ResponsibilitiesAssist in the installation, configuration, and troubleshooting of computer workstations and laptops.Provide technical support for hardware and software issues.Collaborate...


  • Yorktown, Texas, United States Konica Minolta Business Solutions Full time

    Job Summary:As a Service Desk Engineer - UC Support Specialist at Konica Minolta Business Solutions, you will play a critical role in providing expert remote support for our nationwide client base of telecom and unified communications clients. This position is responsible for resolving issues remotely, responding to incoming technical client issues and...


  • Yorktown, Virginia, United States GovernmentJobs Full time

    Job Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at GovernmentJobs. As an Administrative Support Specialist, you will provide clerical and administrative support to the Office of the Commissioner of the Revenue. Your responsibilities will include document imaging, record archiving, opening...


  • Yorktown, Virginia, United States County of York Virginia Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant II to join our team at the County of York Virginia. This role will provide administrative support to the Department of Emergency Communications, performing a variety of clerical, administrative, fiscal, and general office duties.Key ResponsibilitiesScanning,...


  • Yorktown, Virginia, United States Pamela Franz - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Pamela Franz - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.Key ResponsibilitiesCustomer Inquiry...


  • Yorktown, United States Adapt Health LLC Full time

    Job DescriptionJob DescriptionAdaptHealth Opportunity – Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of...


  • Yorktown, Virginia, United States County of York Virginia Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant II to join our team at the County of York Virginia. The successful candidate will provide administrative support to the Department of Emergency Communications, performing a variety of clerical, administrative, fiscal, and general office duties.Key...


  • Yorktown, Virginia, United States Tech-24 A Commercial Food Service Repair Company, Inc. Full time

    Job Title: Customer Service RepresentativeAt Tech-24 A Commercial Food Service Repair Company, Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, handling inquiries, and...


  • Yorktown, Virginia, United States Tech-24 A Commercial Food Service Repair Company, Inc. Full time

    Job Summary1-2-3 Equipment Solutions, a Tech-24 company, is seeking a skilled Dispatcher to join our team in the Yorktown area. As a Dispatcher, you will be the central hub of communication between customers and technicians, ensuring prompt, courteous, and efficient service to all customers.Key ResponsibilitiesDispatch service jobs to technicians' boardsRout...


  • Yorktown, Virginia, United States Virginia Farm Bureau Full time

    Job SummaryVirginia Farm Bureau Insurance is a community-oriented company with a strong presence in every county across the state. We're expanding our services and seeking a career-oriented, customer-focused individual to join our team as a Customer Service Representative/Member Service Specialist.The successful candidate will provide assistance to the...


  • Yorktown, Indiana, United States Giant Eagle Full time

    Job SummaryGiant Eagle is seeking a motivated and detail-oriented Team Member to join our team. As a Team Member, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the sales floor team.Key ResponsibilitiesReplenish products on the shelf, rotating products and ensuring code...


  • Yorktown, Virginia, United States PeopleShare Full time

    Collections CSR Job DescriptionWe are seeking a highly skilled and motivated Collections CSR to join our team at PeopleShare. As a Collections CSR, you will be responsible for attending morning huddles to receive assignments for the day, calling through the collection queue to collect payments and offer services, and performing data entry of customer...

Tier 2 Customer Support

3 months ago


Yorktown, United States Enterprise Horizon Consulting Group Full time

Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes. Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and support our Navy client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include: Monitoring the customer support inbox with scheduled rotations within the team to ensure tickets and communication with end users are prioritized. Preparing and participating in bimonthly training for new and current users. Reviewing work orders from site administrators. Transforming user requests or requirements into technical design specifications and serving as a liaison between various parties. Researching and analyzing science, engineering, business, and other data processing problems to develop, recommend, and implement solutions to complex applications problems, system administration issues, or network concerns. Performing systems management and integration functions, improving existing systems, and reviewing system capabilities, workflow, and schedule limitations. Analyzing and recommending solutions to various issues. Work Schedule This is a remote position. Schedule is mandated by the gov’t client. The Analyst will support the rotating on-call system monitoring (no overnights). Active Secret Clearance is required. Previous DoD customer support/help desk experience is highly desired. Experience supporting a DoD/Federal financial application is highly desired. Excellent analytical and critical thinking skills. Excellent oral and written communication skills. Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook. Ability to work independently and take ownership of tasks. Ability to learn and apply technical concepts to assigned duties, analysis, planning, and coordination between network and data communications hardware and software. Military Installation Access Active Secret Clearance is required. U.S. Citizenship required. Must be able to qualify for and obtain a base access pass in a timely manner. Must be able to obtain a favorable National Security Agency Check (NACI) including an FBI fingerprint check. Benefits We offer full-time salaried employees competitive salaries with a range of benefits, including medical, dental, vision, life insurance, simple IRA with company match, federal holidays, vacation time, and sick leave. #J-18808-Ljbffr