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Front Desk Supervisor

2 months ago

Las Vegas, United States Hilton Grand Vacations Full time

Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Cancun Resort Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience - right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Here's why you will love it here:

  • Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program with Hilton hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
  • Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
  • The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
  • Benefit from a company culture that values work-life balance and family-friendly benefits.
  • Daily Pay* - get your earned pay any time before payday.
Responsibilities Include:
  • Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
  • Responsible for training and direction of new department Team Members.
  • Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
  • Maintain a daily log of all guests' opportunities with corrective action steps.
  • Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
  • Follow-up on credit opportunities during each shift.
  • Other duties as assigned by management.
Key Skills and experience:
  • High school diploma/GED
  • Prior related experience
  • Ability to read, analyze and interpret complex documents.
  • Ability to build and interpret business communications and reports.
  • Basic mathematical skills.
  • Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
  • Excellent interpersonal and service skills.
  • Ability to resolve conflict, think on their feet, influence, and mentor others.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Associate's Degree/College
  • Voice Certified
  • 3+ Years of related experience
  • Prior management/supervisory experience


HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.