Customer Service Representative

3 weeks ago


Maumee, United States Planet Fitness Full time

We are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience Responsibilities: Greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed. Answer phones in a friendly manner and assist callers with a variety of questions. Check in members, provide tours of the club, sign up new members, log amenities, and communicate updates and billing issues to members and guests. Respond to member questions and concerns in a timely and professional manner. Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities. Qualifications and Physical Demands: Must be 18 years of age or older. Punctuality and reliability are a must. Customer service experience preferred. Must be able to stand and walk continually during your shift. Must be able to talk to members and potential members in person and on the phone during your shift. Must be able to lift 45 pounds. Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of Equal Opportunity Employer Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr



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