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Director of Account Management
2 months ago
Description
Job Title: Director of Account Management
Job Type: FT
Location: To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.
Who We Are
Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.
Please visit our website to learn more about our people, culture, and benefits www.flores-associates.com.
Job Summary
At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Director of Account Management will lead a team of Associate Account Managers, Account Managers, Senior Account Manager - Team Leaders and Senior Account Managers. This person is responsible for the overall success and satisfaction of the clients assigned to their team and the development of all Account Managers. This position plays an active role in client retention, business development, with a goal of building and strengthening our reputation. The Director of Account Management will manage the firm’s enterprise and premier clients and act as a consultant to Brokers and Human Resource Managers, assisting them with their benefit selections. This role will interpret our system capabilities and our services for clients’ best use as well as provide guidance to all Account Managers. The Director of Account Management will report to the COO.
What You’ll Do
Utilize and articulate extensive knowledge of necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, COBRA, and Direct Reimbursement models to address client/participant questions and inquiries.
Field questions and requests from clients, brokers, and Account Managers and handles them in a timely manner.
Manage daily participant account data including exception reports, status changes, claims outside of enrollment and other client/participant reporting.
Manage the daily tasks performed on their accounts including account audits and reconciliation on both an individual and corporate level.
Provide a high level of customer service to assigned clients and all participants by creating a positive relationship with both parties.
Prepare and execute seasonal activities such as re-enrollment and non-discrimination testing. Assists Account Managers with client questions regarding open enrollment and benefit selection.
Research technical and legal questions posed by clients and Account Managers using internal resources and outside legal resources retained by the firm.
Act as a consultant to their clients in helping them with benefit selection, administration, and overall management of the accounts. Assists all Account Managers with these duties as well.
Champion the implementation and education of employees on new services offered by our firm.
Participate in the hiring decision for incoming Associate Account Manager, Account Manager, and Senior Account Manager candidates.
Manage a team of Account Management professionals, and you will conduct annual performance reviews for all direct reports.
Recognize industry changes that affect our business and present solutions to executive leadership.
Consistently manage and approve time for direct and indirect reports.
Responsible for welcoming and engaging new team members through direct hire and acquisitions.
Perform other duties as assigned.
Maintain quality work that exemplifies and promotes Flores’ core values.
Requirements
Who You Are
An individual that understands the value of providing a high level of customer service.
A graduate of a bachelor’s degree program from a four-year college or university, with at least 5 years of relevant work experience, preferably at Flores. Experience in benefits management, account management, or customer service related field required.
A proven leader, with experience managing a successful team.
A supportive individual who recognizes the value of promoting personal and professional growth for all team members.
A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
Able to use independent judgment and expertise to manage clients.
Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
An internally motivated individual with a high level of personal worth looking to grow personally and professionally.
A qualified candidate who possesses above average analytical and problem-solving skills.
Able to perform this job successfully and grow into managing significant client relationships.
An individual who enjoys and encourages collaboration with other departments within the organization.
Work Environment
Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment. To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.
How We Support Our Team
At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too
Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more
Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
Community Involvement – We love to give back to our community, and we recognize that our team does too We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.
Our Core Values & Diversity Focus
Our vision is to be the most admired benefits partner, and our core values and beliefs are:
We believe in always doing the right thing.
We believe that a remarkable service experience is possible.
We believe in trusting one another as an operating philosophy.
We believe that high performance teams deliver extraordinary results.
We believe in building benefits technology that converts the complex to easy.
We seek to empower, empathize, and respect our team members and our world.
Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.
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