Guest Experience Expert

7 days ago

Rancho Mirage, United States Marriott International Inc Full time
Job Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The starting pay for this position is $20.50 per hour, the 6 month pay for this position is $21.00 per hour. The position offers health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

About the Team

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert

    2 weeks ago

    Rancho Mirage, California, United States free-classifieds-usa Full time

    Guest Experience ExpertWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton, Rancho Mirage. As a key member of our front desk and concierge team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay.Key Responsibilities:Process operational needs and...

  • Guest Experience Expert

    3 days ago

    Rancho Mirage, United States Marriott Full time

    Additional Information Front Desk, Concierge, Guest Relations Job Number 24166964 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just...

  • Guest Experience Ambassador

    3 weeks ago

    Rancho Mirage, California, United States free-classifieds-usa Full time

    About the Role:We are seeking a skilled Guest Experience Expert to join our team at Marriott International. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key Responsibilities:Process operational needs and address guest requests in a timely and efficient...

  • Guest Service Expert

    2 days ago

    Rancho Mirage, United States Marriott International, Inc Full time

    Job Number 24173008Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Arrival Expert

    1 week ago

    Rancho Mirage, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Arrival Expert to join our team at The Ritz-Carlton Rancho Mirage. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences from arrival to departure.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...

  • Guest Experience Associate

    5 days ago

    Rancho Mirage, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Rancho Mirage. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...

  • Guest Arrival Expert

    2 weeks ago

    Rancho Mirage, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Arrival Expert to join our team at The Ritz-Carlton Rancho Mirage. As a key member of our staff, you will be responsible for delivering exceptional guest experiences from arrival to departure. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you a...

  • Guest Arrival Expert

    2 weeks ago

    Rancho Mirage, United States Marriott International, Inc Full time

    Additional Information Pay: $16.00/hour, BellpersonJob Number 24166966Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   First impressions are...

  • Guest Experience Specialist

    7 days ago

    Rancho Mirage, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Rancho Mirage. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...

  • Guest Arrival Expert

    1 week ago

    Rancho Mirage, United States Marriott International, Inc Full time

    Additional Information Pay: $16.00/hour, BellpersonJob Number 24166966Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   First impressions are...

  • Guest Arrival Expert

    2 weeks ago

    Rancho Mirage, United States Marriott International, Inc Full time

    Additional Information Pay: $16.00/hour, BellpersonJob Number 24166966Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   First impressions are...

  • Guest Arrival Expert

    2 weeks ago

    Rancho Mirage, United States Marriott International, Inc Full time

    Additional Information Pay: $16.00/hour, BellpersonJob Number 24166966Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY First impressions are...

  • Guest Arrival Expert

    2 weeks ago

    Rancho Mirage, United States Marriott International, Inc Full time

    Additional Information Pay: $16.00/hour, BellpersonJob Number 24166966Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   First impressions are...

  • Guest Arrival Expert

    2 weeks ago

    Rancho Mirage, CA, United States Marriott International, Inc Full time

    Additional Information Pay: $16.00/hour, BellpersonJob Number 24166966Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   First impressions are...

  • Guest Services Representative

    2 days ago

    Rancho Mirage, California, United States Marriott Vacations Worldwide Full time

    Unlock a World of OpportunitiesAt Marriott Vacations Worldwide, we're passionate about creating unforgettable vacation experiences for our guests. As a Guest Services Agent, you'll play a vital role in delivering exceptional service and making meaningful moments for our owners and guests.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Guest Services Representative

    3 days ago

    Rancho Mirage, California, United States Marriott Vacations Worldwide Full time

    Join Our Team as a Guest Services Agent at Marriott Vacations WorldwideWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional service to our owners and guests, ensuring their vacation experience is nothing short...

  • Guest Services Representative

    6 days ago

    Rancho Mirage, California, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our owners and guests, ensuring their vacation experience is nothing short of amazing.Key ResponsibilitiesCheck owners/guests into their villas and...

  • Guest Services Representative

    2 weeks ago

    Rancho Mirage, California, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our owners and guests, ensuring their vacation experience is nothing short of amazing.Key ResponsibilitiesCheck owners/guests into their villas and review...

  • Guest Services Agent

    3 weeks ago

    Rancho Mirage, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $19.45 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and...

  • Customer Experience Representative

    2 weeks ago

    Rancho Mirage, California, United States Marriott Vacations Worldwide Full time

    {"Job Title": "Guest Services Agent", "Job Description": "At Marriott Vacations Worldwide, we're dedicated to creating unforgettable vacation experiences for our guests. As a Guest Services Agent, you'll play a vital role in making this happen.Key Responsibilities:Provide exceptional customer service to our guests, ensuring their needs are met and...