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Client Care Specialist I
3 months ago
Job Type Full-timeDescriptionOverview :The CCS I is an integral part of the front office team in our outpatient psychiatry practice.Main Responsibilities: The CCS I will work as a part of the clinic team to ensure that patients receive the best possible customer service.Opening procedures (unlock front door, turn on T.V.'s, music is playing, vacuum common areas/room, and check restrooms)Checking-in/out patients and handling money transactions including setting up payments plans and cash dropsNew patients - getting the consent signed, verifying measures are completed, scanning insurance, driver's license into the chart and taking patient's photoAnswer phones and check voicemails on designated inboxCall late/no show patients after 5 minutes of their scheduled appointment timeVerify patient's demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)Taking messages and e-mailing patient questions to CCS II for designated provider, then documenting with date and time in the patient's chartSet-up/remove notifications, as neededSchedule new patient and follow up appointmentsAssist CCSIIs with faxing ROI's, disability/FMLA paperworkUploading medical records to patient's chartsCheck bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paperDust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doorsClosing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)Present appropriate, courteous customer service to all patients present or on the telephoneRequirementsRequirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Minimum 1 year of relevant experience preferredExperience in an outpatient medical office preferredGraduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferredHigh School diploma or equivalent requiredMust possess superior written and verbal communication skillsAbility speak, read, and write English fluently requiredMust demonstrate proficiency in the use of a Windows Computer and Microsoft office productsMust adhere to HIPAA and HIITECH guidelines at all times Salary Description $16-$18 per hour
