Business Control Manager

3 weeks ago

Rolling Meadows, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

The Business Control Manager will provide analytical support in executing internal control discipline and operational excellence within the Preferred space.

Gather and organize data to monitor and test the effectiveness of key controls and status of audit mitigation and action plans.

Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.

Acts as an ambassador of the risk culture.

Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience.

Additional responsibilities may include:
• Identify, research, and resolve risk for supported areas in the Preferred space, including managing, resolving, and working with partners to resolve audit issues.
• Research and respond to regulatory and audit inquiries
• Communication and liaising between front-line unit/line of business partners and assessment teams (Audit, Risk, Regulators)
• Other ad-hoc Business Controls functions, as required

Required Qualifications:
• Knowledge of Executive Escalations Line of Business internal policies and procedures
• Project management experience
• Demonstrates leadership, leading through change and process improvements to deliver results
• Strong communications/presentations skills
• Proficient with Consumer Banking and Complaint operating systems
• Strong analytical skills, with experience in data analytics and reporting
• Ability to work on multiple projects, with flexibility to adjust to shifting priorities.
• Demonstrated ability to track and drive execution on priorities, including driving accountability across lines of business and peer group
• Above average written communication and oral presentation skills, including documentation of findings and delivery of recommendations.
• Must be able to handle highly confidential information in a strictly professional manner.
• Strong attention to detail and accuracy
• Above average experience with Microsoft PowerPoint, Excel & SharePoint
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Able to self-motivate and able to work independently
• Bachelor's degree required or equivalent experience

Desired Qualifications:
• Consumer Lending front line unit or control function experience (CVL or Home Loans)
• Issues Management experience

Enterprise Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:
  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Additional Skills Used:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance


Shift:
1st shift (United States of America)

Hours Per Week:
40

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