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Deskside Support Tier II with Security Clearance
4 months ago
Marathon TS is seeking a Deskside Support Technician Tier II to support a federal client in Falls Church, VA. Responsibilities: Daily client interface. Representing IntelliDyne and its interests in all client engagements. Addressing and correcting any hardware, software or connection issues. Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software. Resolving problems through customer education, training and direct assistance. Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed. Responding and correcting formatting for printing and all other peripheral issues as they arise. Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications. Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Qualifications: DOD 8570 IAT Level ll, or lll certification required: example Security CE Associate degree with 3 years experience, or High school diploma with a minimum of 5 years' experience Minimum of 3 years of enterprise experience in commercial or government environment. Familiar with all standard MS Office software systems and MS Project. Possess knowledge of workstation administration and management including imaging. Basic network support experience to include account administration in active directory environment. Excellent analytical, oral and written communication, presentation, and problem-solving skills. Ability to gain internal support and to operate independently without supervision. Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers. Preferred: ITIL Foundations v4 desired. Knowledge of Remedy or other trouble ticket software. Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as 'protected status ').
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