Appointment Scheduler

3 weeks ago

Rockford, United States Rockford Gastroenterology Associates Ltd Full time

Job Type

Full-time

Description

OVERALL SUMMARY:

The appointment scheduler is responsible for all office and outpatient scheduling with an emphasis on thorough follow-through.

DUTIES AND RESPONSIBILITIES:

  • Schedules patient appointments for office and outpatient hospital for all physicians and nurse practitioner.
  • Carries out discharge instructions from hospital rounds cards.
  • Works directly with individual physicians and nurses regarding add-ons, rescheduling, and emergent patients.
  • Interacts in a cooperative and flexible manner with patients, physicians, front desk, hospital scheduling secretaries, and all other RGA departments.
  • Reacts in a calm and responsive manner whenever rescheduling occurs.
  • Becomes knowledgeable concerning patient's symptoms and develops the ability to identify instances when a nursing assessment is needed.
  • Become knowledgeable and proficient with computer scheduling.
  • Develop a thorough understanding of diagnostic tests and procedures being scheduled in order to give appropriate patient instructions.
  • Develop a thorough understanding of the total scope of the practice to include both office and hospital.
  • Communicate scheduling changes to all necessary personnel at both hospital and office.
  • Recognize the need for and request assistance for m the patient care coordinator or the patient care manager for difficult scheduling needs.
  • Perform other duties as required.
Requirements

QUALIFICATIONS:
  • High school graduate.
  • Present a neat professional appearance.
  • Create a good impression as a friendly, empathetic, composed and efficient individual on the phone and in face-to-face contact with patients.
  • Demonstrate reliability, a pleasant attitude and a willingness to perform the duties required.
  • Demonstrate effective communication with physicians and co-workers.
  • Able to maintain and comply with patient confidentiality and integrity policy on all matters.

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