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Financial Aid Counselor

2 months ago

Sterling, United States The George Washington University Full time

I. JOB OVERVIEW

Job Description Summary:

The Office of Enrollment and Student Success (ESS) is a mission-driven organization providing a cohesive experience throughout all phases of the student lifecycle, from the admissions and enrollment process through graduation and beyond, by supporting a connected, comprehensive, and student-centered approach to the student experience. An integral component to ESS, the Office of Student Financial Assistance (OSFA) administers over $470 million in financial aid (institutional grants and federal loans combined) to undergraduate and graduate students, and is responsible for ensuring adherence to federal, state, and institutional regulations relating to student financial aid.

Reporting directly to the Assistant Director, Student Financial Assistance, the Financial Aid Counselor assists in the administration of federal, state, and institutional student aid programs for a diverse population of traditional and non-traditional students. Primary duties include:

Financial Aid Processing

  • Reviews financial aid applications for completion
  • Enters document into PC22System for review
  • Partners with the Student Services Hub to provide customer service
  • Monitors and processes outside scholarship checks
  • Provides financial aid counseling to students and parents regarding GW application procedures, timelines, and eligibility requirements
  • Advises students and/or parents on the disbursement of aid, billing, and loan processing
  • Escalates financial aid inquiries to the appropriate Senior Financial Aid counselor
  • Informs students/parents of outstanding issues and offers solutions for resolution
  • Answers general questions and resolves student concerns and other third parties as it relates to student financial assistance and account/billing
  • Directs students/parents to the relevant information on the OSFA website compliance
  • Demonstrates understanding of federal and state-level laws to ensure compliance
  • Identifies financial aid questions, issues, and concerns as they relate to compliance


Communications

  • Communicates in a respectful tone and manner with students and families
  • Communicates appropriate information to other OSFA departments in a timely manner
  • Writes clearly and accurately in a variety of contexts
  • Actively listens and conveys information effectively to others


Data Management

  • Demonstrates numerical literacy
  • Accurately documents sources of information in different GW online systems
  • Uses GW online systems in the Office of Financial Aid to process and find information
  • Utilizes Federal and State agency online data management systems to troubleshoot student questions


The position is based at GW's Virginia Science & Technology Campus in Ashburn, VA. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

  • Active listening skills
  • Caring and helpful demeanor
  • High degree of composure and professionalism
  • Knowledge and experience with financial aid processes for students
  • Strong organizational, multitasking, and time-management skills
  • Attention to detail
  • Ability to take initiative
  • Ability to contribute in a team environment
  • Demonstrated ability to work independently, meet deadlines
  • Takes responsibility for accomplishing job assignments within reasonable deadlines

Hiring Range

$19.29 - $25.13

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit

II. JOB DETAILS

Campus Location:

Ashburn, Virginia

College/School/Department:

Enrollment Management

Family

Enrollment Services

Sub-Family

Financial Aid

Stream

Service and Support

Level

Level 3

Full-Time/Part-Time:

Full time -> FTE 1.00

Hours Per Week:

40

Work Schedule:

Monday - Friday, 8:30am - 5:30pm

Will this job require the employee to work on site?

Yes

Employee Onsite Status

Hybrid

Telework:

Yes

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

No

Posting Number:

S012625

Job Open Date:

03/26/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

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