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Support Specialist

2 months ago

Sterling, United States Turn2Partners Full time

Position Overview: We are seeking enthusiastic and detail-oriented individuals for the role of Entry-Level Support Analyst. In this role, you will provide exceptional service to stakeholders by handling a variety of inquiries and issues over the phone. This position is ideal for individuals who are looking to develop their communication skills, gain experience in customer service, and contribute to the positive experience of our community.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Provide support to callers regarding registration, financial aid, and other inquiries.
  • Address and resolve concerns or issues raised by callers, escalating complex matters to senior staff as needed.
  • Maintain accurate records of interactions and follow-up actions in the call center system.
  • Stay informed about policies, procedures, and updates to provide accurate information.
  • Collaborate with team members and contribute to a positive and productive work environment.

Qualifications:

  • High school diploma or equivalent required; some college coursework preferred.
  • Excellent verbal communication skills with a clear and friendly phone manner.
  • Strong listening skills and the ability to empathize with callers.
  • Basic computer skills, including proficiency with Microsoft Office Suite and call center software.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong attention to detail and a commitment to providing high-quality customer service.
  • Reliable and punctual with a strong work ethic.