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Customer Service Representative

2 months ago

Catonsville, Maryland, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in our Catonsville, Maryland branch. As a key member of our team, you will be responsible for providing exceptional service to our customers, resolving routine problems, and promoting a positive branch experience.

Key Responsibilities
  • Provide exceptional customer service, adhering to established standards and delivering solutions that meet customer needs.
  • Educate customers through digital demonstrations, identify self-service opportunities, and take ownership of escalated account services issues.
  • Accurately balance and process customer transactions, complete branch-related operational activities, and maintain M&T internal control standards.
  • Promote an environment that supports diversity and reflects the M&T Bank brand, adhering to applicable compliance/operational risk controls.
Requirements
  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Proven verbal communication skills, interpersonal skills, and ability to demonstrate exceptional customer service.
  • Well-organized, with proven time management and prioritization skills, and proficient with internet user-level technology.
Preferred Qualifications
  • Bilingual based on branch needs.
Physical Requirements
  • Ability to stand for long periods of time, prolonged use of hands and fingers, and ability to lift light to heavy objects weighing 5lbs – 30 lbs.
Compensation and Benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $28.34 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.