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:: Avaya Voice Engineer

2 months ago

Waukesha, United States Resource Logistics Full time

10+ years of Hands-on experience on Avaya Voice range of products
Deep understanding on Avaya Aura and Cisco voice Clienthitecture
Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.
Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways.
Develop Unified Communications and Contact Center solutions options aligned with the
business needs.
Participate in product selection and conduct solution Clienthitecture assessments.
Participate in workshops & design sessions and prepare documentation.
Assisting clients in the definition and execution of key UC and CC Clienthitectural processes.
Assisting with the preparation of consulting proposals and participating in pre-sales activities
Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and
Contact center solutions and estimation models
Avaya Communication Manager 5.x to 10.x and Avaya Aura Messaging 6.x and 7.x configuration
and troubleshooting
Avaya Session Manager 6.x and 7.x,8.x,10.x configuration and troubleshooting.
Deep understanding on VoIP protocols- H.323, H.248, SIPREC and SIP
Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like
Cisco, SFB etc.
Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya
Understanding of call recording solutions Like Nice, variant
Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services,
Paging Services, Wallboards
Good understanding on IP dect phones operation and troubleshooting
Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc.
Deep understanding on Avaya Survivability design and Clienthitecture.
Good Understanding to analysis call traces, PBX/SM/AAM Logs
Expert level experience in handling Avaya IP telephony Infrastructure - Trace level
Good Knowledge of the call flow and end user facing features
Good experience in supporting WebEx conferencing
Have good hands experience on Avaya CM/SM/AAM upgrades and migration
Documentation of major issues and its root cause analysis for future reference for easy fix
Monitoring Avaya systems and security alerts through monitoring server to identify the issues
and provide fixes in proactive manner
Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
Should be able to prepare Avaya Infra Clienthitecture and network connectivity diagrams.
Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network/
security devices
Key Skills
Avaya Aura, CPOD, Experience portal, Breeze, Aura Messaging, Oceana.
SIP, H.248 and H.323.
Basic understanding on Network LAN/WAN, routing and switching.

Certification:
Avaya APSS, APDS, ACIS and ACSS
Cisco CCNA,CCNP AND CCIE