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Customer Success Manager

2 months ago

Wilmington, United States Remote Technology Inc Full time

The position As a Customer Success Manager, you'll be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. The role focuses on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions.

What this job can offer you

Take responsibility for the entire customer journey, from onboarding to long-term relationship management.

Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase..

Manage campaigns and product promotion, and introduce new features to clients.

Ensure delivery model is focused on quality and customer success outcomes.

Monitor customer complaints and provide assistance to solve any concerns or problems.

Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.

Educate and train customers on key information and processes to set them up for success.

Become a global HR expert, sharing your expertise on all of Remote’s products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management.

What you bring

Take responsibility for the entire customer journey, from onboarding to long-term relationship management.

Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase..

Manage campaigns and product promotion, and introduce new features to clients.

Ensure delivery model is focused on quality and customer success outcomes.

Monitor customer complaints and provide assistance to solve any concerns or problems.

Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.

Educate and train customers on key information and processes to set them up for success.

Become a global HR expert, sharing your expertise on all of Remote’s products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management.

We would consider a plus:

Knowledge of how global organizations and start-ups work.

Readiness to work in a fast-paced environment.

Understanding of remote working.

Practical

You'll report to:

Manager of Customer Success

Team:

Customer Success

Location : LATAM

Start date : As soon as possible

Remote Compensation Philosophy Remote's

Total Rewards philosophy

is to ensure fair, unbiased compensation and fair

equity

pay

along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The OTE salary range for this full-time position is $ 28,600

USD to $ 40,250

USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process Roughly 5 hours across 6 weeks

(async) Profile review

(async) Written test

Interview with recruiter

Interview with manager & peer

Interview with Director of CS

(async) Offer

Prior employment verification check

Important:

due to high applicant volumes, we might take a bit longer to get back to you. Please be patient with us. Thank you

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