Customer Success Manager
1 month ago
Cornerstone onDemand Customer Success Manager Wilmington, Delaware Apply Now Customer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that clients can use the Cornerstone solution to achieve business outcomes. The Customer Excellence Manager will partner directly with clients and Account Management in achieving client satisfaction to drive retention and growth within Cornerstone’s customer base. This critical role is a one-stop trusted resource supporting customers with a blend of business process knowledge, talent management expertise and deep functional and technical knowledge of Cornerstone. They will also serve as a customer advocate cross functionally within the organization. The Customer Excellence Managers are part of a shared services team focused on optimization and driving resolutions to client business needs that are impacting client CSAT post go live. They leverage a strong understanding of key customer outcomes, strong product knowledge and a highly customer centric approach. They engage directly with clients to deliver optimization workshops and coaching. They also partner with Account Management to mitigate and address client satisfaction issues in a SWAT approach. This position will report to the Customer Excellence team within Customer Success. In this role you will: Be a key part of a critical team focused on optimization, customer satisfaction and retention. Be a trusted partner for post-go live customers on process and product functionality. Understand customer business drivers and critical use cases and be able to align them to product functionality to drive key customer outcomes. Recommend best practice use case of Cornerstone based on understanding of customer’s business, use cases and success criteria for getting value. Partner with customers to understand their current and future business goals and provide recommendations on how to achieve those goals through Cornerstone. Navigate and mitigate post-go-live challenges blocking client from realizing value. Serve as an advocate for the customer cross-functionally across the organization. Work directly with clients to deliver optimization workshops and coaching. Help navigate complex software and technical questions for the customer and engage appropriate resources to resolve. Collaborate and work cross-functionally, engaging the appropriate resources as necessary. Empower customers to leverage best practices to increase adoption and utilization. Provide industry insights, guidance and recommendations to drive customer strategic outcomes. Understand and articulate key industry and product best practices. Provide just in time enablement, and how-to ‘quick wins’ to mitigate customer challenges. Support customers in understanding the resources, training, support, and services available to help make them successful. Other duties or special projects as assigned. Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases. You’ve got what it takes if you... Have a B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development or Finance. Have a minimum of three years of experience using the Cornerstone application with a demonstrated high level of skill. Are highly detail-oriented and able to manage multiple projects simultaneously. Are organized and methodical with excellent follow-up to meet customer expectations and deadlines. Have excellent communication, presentation, consulting and analytical skills. Have passion for customer success. Enjoy working in a fast-paced, dynamic organization. Are able to adapt changes in roles and responsibilities. Are able to travel up to 15-30%. Extra dose of awesome if you have: MBA. Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com. #J-18808-Ljbffr
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Customer Success Manager
2 months ago
Wilmington, United States nCino Full timenCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCino’s mortgage customers. As a CSM, you will be responsible for driving customer adoption and success by providing advice,...
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Customer Success Manager
3 weeks ago
Wilmington, United States Vantaca Full timeJob Type Full-time Description Vantaca's vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. We have over 5 million homeowners on our software and we're growing fast but responsibly. More than just accounting and...
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Customer Success Manager
4 weeks ago
Wilmington, United States VANTACA Full timeJob DescriptionJob DescriptionDescription:Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. We have over 5 million homeowners on our software and we’re growing fast but responsibly. More than just...
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Senior Customer Success Manager- French Speaking
2 months ago
Wilmington, United States nCino Full timenCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Senior Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCino’s customers in Canada. As a CSM, you will be responsible for driving customer adoption and success by providing...
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Operations/Customer Success Manager
2 weeks ago
Wilmington, United States OPS Security Group Full timeCompensation and Benefits3 Medical Plan Choices for full medical coverage Optional Health Savings Account Vision Dental 401K with employer matching dollar for dollar match from 1-3%, 50% Employer Match on 4-5% Paid parental leave (4 weeks) 120 hours ESSL Paid training Defined vertical mobility and promotion opportunity Job Title: Customer Success...
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Operations/Customer Success Manager
2 weeks ago
Wilmington, United States OPS Security Group Full timeJob DescriptionJob DescriptionCompensation and Benefits 3 Medical Plan Choices for full medical coverageOptional Health Savings AccountVisionDental401K with employer matching dollar for dollar match from 1-3%, 50% Employer Match on 4-5%Paid parental leave (4 weeks)120 hours ESSLPaid trainingDefined vertical mobility and promotion opportunityJob Title:...
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Operations/Customer Success Manager
1 week ago
Wilmington, United States OPS Security Group Full timeCompensation and Benefits 3 Medical Plan Choices for full medical coverage Optional Health Savings Account Vision Dental 401K with employer matching dollar for dollar match from 1-3%, 50% Employer Match on 4-5% Paid parental leave (4 weeks) 120 hours ESSL Paid training Defined vertical mobility and promotion opportunity Job Title: Customer Success...
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Senior Customer Success Advocate
6 days ago
Wilmington, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Customer Success Associate
1 week ago
Wilmington, North Carolina, United States Live Oak Bank Full timeAbout Live Oak Bank Live Oak Bank is a pioneering digital banking institution dedicated to serving small business owners nationwide. Our innovative approach to service and technology drives our mission to be recognized as America's Small Business Bank. We offer a range of products designed to assist customers in purchasing, building, and expanding their...
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Client Success Manager
2 weeks ago
Wilmington, United States Lenders Cooperative Full timeJob DescriptionJob DescriptionSTG’s Lenders Cooperative division is a fast-paced and growing technology solution for financial institutions across the U.S. We have a career opportunity for a Client Success Manager to deliver a highly personable and results-driven experience to Lenders Cooperative Loan Origination System (LOS) clients. The Client Success...
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Customer Success Coach
16 hours ago
Wilmington, North Carolina, United States The N2 Company Full timeAbout the RoleWe are seeking a highly skilled and motivated Field Support Liaison to join our team at The N2 Company. As a Field Support Liaison, you will play a critical role in supporting our Area Directors and their advertising clients, providing exceptional customer service and ensuring seamless communication.Key ResponsibilitiesDevelop and maintain...
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Client Success Strategist
1 week ago
Wilmington, North Carolina, United States Vantaca Full timeJob TypeFull-timePosition OverviewAt Vantaca, we are at the forefront of community management performance software, empowering property owners, management teams, and associations to enhance their operational effectiveness. With a robust user base of over 5 million homeowners, our growth trajectory is both ambitious and sustainable. Vantaca transcends...
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Customer Account Manager
4 weeks ago
Wilmington, United States Kovalus Separation Solutions LLC Full timeJob DescriptionJob DescriptionCompany OverviewAt Kovalus Separation Solutions (KSS), we are dedicated to transforming the landscape of separations by leveraging synergistic technologies such as membrane filtration, ion exchange, evaporation, drying, and more. Our solutions help customers in the food and beverage, dairy, life science, and industrial markets...
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Customer Account Manager
4 weeks ago
Wilmington, United States Ursa Innovations Full timeJob DescriptionJob DescriptionWe are a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing accounts creatively....
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Customer Account Manager
2 weeks ago
Wilmington, United States Ursa Innovations Full time $46,500 - $56,500Job DescriptionJob DescriptionWe are a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing accounts creatively....
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Restaurant Shift Manager
12 hours ago
Wilmington, North Carolina, United States Noodles & Company Full timeAbout Noodles & CompanyWe are a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals in a welcoming and inclusive environment. Our mission is to nourish and inspire every team member, guest, and community we serve.Job SummaryWe are seeking a skilled Restaurant Shift Manager to join our team. As a Shift Manager, you...
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Install Success Scheduling Coordinator
1 month ago
Wilmington, Delaware, United States Agilent Full timeJob DescriptionThe Install Success Coordinator's (ISC) primary responsibility is to lead all facets of the customers instrument installation services, from site preparation to confirming that the customer is successfully using their new instrument.They are passionate about the customer's end to end installation experience for all analytical instrumentation....
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Client Success Strategist
1 week ago
Wilmington, North Carolina, United States VANTACA Full timePosition OverviewAt Vantaca, we are committed to enhancing community management through our innovative software solutions. Our mission is to empower property owners, management teams, and associations to achieve superior operational performance. With a rapidly expanding user base, we focus on delivering comprehensive business operating software that drives...
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Client Success Strategist
1 week ago
Wilmington, Delaware, United States Cornerstone OnDemand Full timePosition Overview:The Client Engagement Director plays a pivotal role in fostering relationships with clients to ensure they derive maximum value from our solutions while minimizing retention risks.Key Responsibilities:As a Client Engagement Director, you will:Engage directly with clients to facilitate the optimization of our solutions and address any issues...
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Client Success Strategist
1 week ago
Wilmington, North Carolina, United States Vantaca Full timePosition TypeFull-timeRole OverviewAt Vantaca, we are committed to revolutionizing community management through our innovative software solutions. As a leading provider in this space, we empower community managers, owners, and associations to enhance their operational effectiveness. With a rapidly expanding user base of over 5 million homeowners, our focus...
