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Customer Service

2 months ago

Fishers, United States Crew Carwash Full time

Customer Service - Customer Claims Specialist

Crew Carwash - Support Center, 11700 Exit Five Pkwy, Fishers, Indiana, United States of America
Req #169

Wednesday, July 24, 2024

We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row

(click the link to read the news)

Get on the CREW

Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other If you want to join a team with outstanding earning potential, amazing benefits and the best coworkers, apply today Check us out

What Can We Offer You? (get ready because it is a lot)

Group health, dental and vision plan

Education assistance (up to $3,500/year) - Good for undergraduate or graduate study

Student Loan Payback Program (Up to $1,200/year)

401(k) with company match

PTO - Paid time off plan + 6 paid holidays/year

Very structured, formal training at all levels

A uniquely fun and rewarding work environment.

Fun & healthy culture

FREE carwashes, naturally

Fantastic Tuition Reimbursement and Student Loan Pay Off Program

Competitive compensation based on experience

Incredible training

Growth potential

Employee recognition and appreciation events

The Customer Service Specialist assists the Customer Service Team with the processing of claims using good judgement, video, and information from the locations to resolve claims in a timely and cost-effective manner. Additionally, the CSS will be fully trained in all facets of unlimited customer support / call queue and will float between the two roles depending on where they are needed the most.

Primary Responsibilities

The following responsibilities outline critical aspects of the Customer Service Specialist.
  • Claims Processing & Resolution
  • Unlimited Customer Support / Call Queue
  • Customer Feedback / Complaint Resolution
  • Ensure a Positive Customer Experience
  • Support the Customer Service Department
  • Additional administrative responsibilities
What do we need from you?
  • Minimum of 2 years of experience in claims processing/customer service
  • Proficient use of Microsoft Office products (particularly Excel)
  • Outstanding communication skills
  • Strong desire to give exemplary service to Crews external customer
A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW All we require is excellence and a dedication to our team members

EOE/DFWP/ADA

Other details
  • Pay Type
    Hourly