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Customer Service Representative

2 months ago

Clearwater, United States Stellar Consulting Solutions, LLC Full time

High Volume of Order Management

Possess an understanding of order processing from Purchase Order receipt and placement through shipping.

Orders must be processed in a compliant manner with accuracy having high importance.

Provide follow-up and resolution to client raised questions, issues related to the project.

Provides follow up on all orders while working directly with our Sales Representatives, Sales Ops and warehouse staff to ensure timely deliveries.

Must possess excellent customer service and phone skills as the position requires the ability to resolve Sales Support Rep related issues for external and internal escalations.

Will be responsible for resolving the issues and/or providing necessary guidance in addressing and resolving the issue to ensure customer satisfaction.

Must ensure professionalism among coworkers and customers, applying consistent disciplinary actions that align with VeriFone’s policies and procedures.

Strong attention to detail including data entry and analytics.

Knowledge and/or Experience

• Microsoft Office Suite – Outlook, Word, Excel

• SharePoint and Oracle – a plus

• Customer service experience a must

• Must use written and verbal professionalism with all internal and external interactions.

• Ability to adapt to changing procedures and work under pressure and deadlines.

• Able to multitask, between phones, e-mails and sales support rep

• Excellent research and analytical stills plus demonstrated skills to handle a variety of assignments simultaneously.

• Work in a team environment