Current jobs related to Tier 2 Technical Support Specialist - Minnesota Lake - Skykit
-
Technical Support Specialist
2 weeks ago
Lake Mary, Florida, United States Tech Providers Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tech Providers. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Provide technical support to clients via phone, email, and chat, resolving...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States SILAC Insurance Company Full timeJob Title: Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Service Desk Support Specialist to join our IT Operations team at SILAC Insurance Company. As a key member of our team, you will be responsible for providing front-line technical support to internal users, troubleshooting technical issues, and ensuring timely resolution of...
-
IT Technical Support Specialist
2 weeks ago
Minnesota, United States Hennepin County Full timeAbout the Position:Hennepin County is seeking an IT Technical Support Specialist to provide on-site and remote hardware and software technical support. The ideal candidate will have experience in daily operational maintenance and support of technical business solutions.Key Responsibilities:Provide technical support for hardware and software systems.Manage...
-
IT Technical Support Specialist
1 week ago
Minnesota, United States Hennepin County Full timeAbout the Position:Hennepin County is seeking an IT Technical Support Specialist to provide on-site and remote hardware and software technical support. The ideal candidate will have experience in daily operational maintenance and support of technical business solutions.Responsibilities:Provide technical support for hardware and software issues.Manage...
-
IT Technical Support Specialist
2 weeks ago
Minnesota, United States Hennepin County Full timeAbout the PositionThis is a full-time, benefit-earning position in the Operations Business Information Office of County Administration. The successful candidate will provide on-site and remote technical support for hardware and software, manage technical service requests, and establish working relationships with IT staff, vendor partners, and business...
-
Technical Support Specialist
2 weeks ago
Ballston Lake, United States KLA Full timeJob Title: Technical Support EngineerJoin KLA's team of experts in the semiconductor manufacturing ecosystem as a Technical Support Engineer. In this role, you will be responsible for resolving complex technical issues with KLA equipment, collaborating with specialists and other teams to craft optimized plans of action, and documenting solving processes and...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States LanceSoft Full timeJob SummaryThis role is responsible for providing high-level technical support to top executives of the firm globally. The ideal candidate will have a solid understanding of technical knowledge, troubleshooting skills, and support experience with various systems and products.Key Responsibilities Provide world-class quality of service to clients throughout...
-
Technical Services Specialist
2 weeks ago
Minnesota, United States Insight Enterprises, Inc. Full timeJob SummaryWe are seeking a skilled Technical Services Specialist to join our team at Insight Enterprises, Inc. As a Technical Services Specialist, you will be responsible for providing technical support and services to our clients, including troubleshooting and resolving hardware and software issues.Key ResponsibilitiesProvide technical support and services...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States HPTech Inc. Full timeJob Title: Technical Support SpecialistAt HPTech Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support services to our clients, including troubleshooting and resolving technical issues with computer hardware and software.Key...
-
Technical Support Specialist
2 weeks ago
Lake Mary, Florida, United States Tech Providers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Tech Providers. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues, and ensuring a positive experience.Key ResponsibilitiesProvide technical support to...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States University of Utah Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at the University of Utah. As a key member of our IT support team, you will provide exceptional technical support to faculty, staff, and students, ensuring seamless access to technology and resources.Key ResponsibilitiesProvide on-site technical support in...
-
Technical Support Specialist
1 week ago
Salt Lake, Utah, United States LanceSoft Full timeJob SummaryThis role requires a highly skilled and experienced technical support specialist to provide top-notch technical support to the top executives of LanceSoft globally operating 24/7 and 365 days a year. The ideal candidate will have a solid understanding of the Microsoft Office products, including Word, Excel, and PowerPoint, as well as experience...
-
Technical Support Specialist
4 weeks ago
Salt Lake, Utah, United States SimpleCitizen Full timeTransforming Immigration with SimpleCitizenWe're a pioneering company that's revolutionizing the way people navigate immigration processes. As a Technical Support Specialist, you'll play a vital role in empowering immigrants worldwide to achieve their goals.About the RoleWe're seeking a skilled Technical Support Specialist to join our team. In this role,...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States Kenworth Sales Full timeJob Summary: Kenworth Sales Company is seeking a dedicated and reliable Help Desk Support candidate to join our team. As a Help Desk Support specialist, you will be the first point of contact for customers with technical issues, providing timely and effective solutions to ensure their satisfaction.Key Responsibilities:Respond to and resolve customer...
-
IT Technical Support Specialist
2 months ago
Minnesota, United States Hennepin County Full timeAbout the PositionHennepin County is seeking an IT Technical Analyst II to provide daily operational maintenance and support of technical business solutions.Key ResponsibilitiesProvide on-site and remote hardware and software technical support.Manage technical service requests using the Hennepin County IT incident management system.Investigate complaints and...
-
IT Technical Support Specialist
3 weeks ago
Minnesota, United States Hennepin County Full timeAbout the PositionThis is a full-time, benefit-earning position within the Operations Business Information Office in County Administration.Job SummaryThe successful candidate will provide on-site and remote technical support for hardware and software, manage technical service requests, and establish working relationships with IT staff, vendor partners, and...
-
Technical Operations Specialist
2 weeks ago
Lake Mary, Florida, United States Modern Networks Full timeJob SummaryWe are seeking a highly skilled Technical Operations Specialist to join our team at Modern Networks. As a key member of our operations team, you will be responsible for managing our inventory, handling technical and non-technical tasks, and providing exceptional support to our customers.Key ResponsibilitiesInventory Management: Receive, stock, and...
-
Technical Support Specialist
2 weeks ago
Salt Lake, Utah, United States Investment Farms Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our IT Support team. The ideal candidate will have a strong background in IT, with experience in troubleshooting and resolving technical issues. The successful candidate will be responsible for providing world-class technical support to end users, while representing the IT...
-
Technical Support Specialist
1 week ago
Minnesota, United States TEKsystems Full timeJob Summary:The Service Desk Analyst role at TEKsystems involves providing timely, professional technical support to end users for issues and questions related to applications, computer, network, telecom, and point of sale systems.This position is responsible for managing Help Desk tickets from initial contact through resolution, including the escalation of...
-
Product Support Specialist Technical Support
7 days ago
Salt Lake, Utah, United States Lucid Software Full timeAt Lucid Software, we're looking for a skilled Product Support Specialist to join our Customer Operations team. As a key member of our team, you'll be responsible for providing top-notch technical support to our customers, helping them get the most out of our products and services.As a Product Support Specialist, you'll be the first point of contact for many...
Tier 2 Technical Support Specialist
2 months ago
Skykit provides innovative digital signage solutions, empowering businesses to create engaging visual experiences. Our cutting-edge technology enables clients to showcase their brand, communicate effectively with their audience, and drive meaningful engagement. We pride ourselves on delivering exceptional customer service and technical support to ensure our clients' success. Position Overview: We are seeking a Tier 2 Technical Support Specialist to join our dynamic team. The ideal candidate will be passionate about technology, possess strong communication skills, and have a knack for problem-solving. As a Tier 2 Technical Support Specialist, you will play a pivotal role in assisting our clients with technical issues, providing guidance on product usage, and delivering top-notch customer service. Responsibilities: Provide technical customer support via phone, email, chat, and remote assistance Diagnose and troubleshoot hardware and software issues related to digital signage solutions Guide customers through installation, configuration, and setup processes Collaborate with cross-functional teams, including sales, engineering, and product development, to resolve complex technical issues Document and track customer interactions, issues, and resolutions using our Salesforce ticketing system Educate customers on product features, best practices, and troubleshooting techniques Identify and escalate critical issues to appropriate internal teams for further investigation and resolution Review device logs and network Pcaps to discover issues with the product Assist with logistics of RMA and New orders Provide feedback to internal teams based on customer interactions to drive product improvements and enhancements Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) Proven experience in a customer-facing technical support role for a SAAS Company, preferably in the digital signage industry or related field Strong understanding of hardware, software, and networking concepts Excellent communication skills with the ability to effectively convey technical information to non-technical audiences Exceptional problem-solving skills with a keen attention to detail A basic understanding of writing API scripts Networking certifications or equivalent experience for troubleshooting with customers An understanding of Firewalls and security to assist with discovering issues with the customer infrastructure Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously Experience with ticketing systems and customer relationship management (CRM) tools Proficiency in troubleshooting Mac OS, Android devices, Google Suite, Airwatch, Sophos Familiarity with digital signage software platforms and content management systems is a plus Customer-centric mindset with a passion for delivering outstanding service and support Working with a small team in a company of this size will require wearing multiple hats. The ability to adapt to unique situations and think outside the box and outside of your assigned role is key to success. This position requires a majority of working hours to be in our office in the Minneapolis area to assist with Logistics and internal IT problems. Join Skykit and be part of a team shaping the future of digital signage technology while providing unparalleled support to our valued customers. Apply now and embark on an exciting journey with us
