Production Administrator Director
2 weeks ago
Ready to join the team of a lifetime? Come be a part of the highest rated and fastest growing home improvement company in the Midwest Victors Home Solutions is seeking a highly energetic and motivated person to join our team as a Production Administrator Director.
At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people We’re not your average job - from Nerf gun wars, to leaders who actually care about you, we do everything differently here. Built On Integrity isn’t just a motto - it’s our core philosophy. We love our people. We love our customers. We love our work.
The Production Administrator Director at Victors Home Solutions will be a key component in ensuring our customers are provided with the best experience in the home improvement industry. The ideal candidate has a high sense of urgency and excellent organizational skills. This position requires strong telephone and written communication between construction crews, customers, and the Victors Home Solutions team. The ability to multitask in a fast-paced environment is a requirement.
Here are some examples of the actual work your day may include:
Monitor production admin efficiencies and recommend corrections to meet targets and enhance service quality standards
Interact with various departments to service customers
Track project status/milestone to ensure the successful completion of all phases
Reviewing customer contracts for accuracy of color, size, and other job-related details
Creating project specific documents for installation crews to use in the field
Ordering materials and scheduling delivery to job sites
Contacting customers to schedule installation dates and clarify specific requirements of each project
Communicate with and process permits from building departments
Take status calls and report back to customers with updates
Develop comprehensive project plans to be shared with customers as well as other staff members
Customer Service Team
To be successful in this role, you need to have a certain amount of knowledge, skills and experience:
A minimum of 5 years of demonstrated experience working in a leadership role
Ability to handle multiple tasks simultaneously and prioritize effectively
Positive thinker with a get-it-done attitude
Ability to think independently and outside the box
Must possess the ability to consistently follow tasks through to completion
Written and verbal communication skills must be top-notch
Able to adapt to and embrace change
Enthusiastic, hard-working, well organized team player
Able to work with others and willing to contribute to the team
Experience in customer service
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