Collections Customer Service Specialist

5 months ago

Cleveland, United States Javitch Block LLC Full time
Job Summary

Collections Customer Service Specialists are responsible for managing phone correspondence to customers and third parties, processing payment transactions and coordinating file maintenance to aid in account resolution.

Essential Duties and Responsibilities:

  • Contact customers via outbound phone calls to initiate collections process and/or secure information
  • Record and update full and complete account information to aid in account resolution
  • Adhere to FDCPA and state and federal laws and regulations
  • Perform various administrative duties
  • Comply with policies and procedures as required
  • Take in-bound calls to process payment information and/or establish reoccurring payment plans in our case management system
Knowledge, Skills and Abilities
  • Education: High School Diploma or equivalency required.
  • Experience: Customer Service experience preferred.
  • Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to work independently and in a team environment
  • Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages).
  • Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes.

  • Other: Ability to refer to policy and procedures when applying information and making decisions.


Work Environment

Work in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment.

Disclaimer

The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of employees assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.

JB offers a comprehensive benefits program including health insurance, 401(k) plan, life insurance, and short and long-term disability.

You can learn more about Javitch Block LLC at www.jbllc.com.

JB is a Cleveland-based law firm with additional offices in Fairlawn and Cincinnati, Ohio; Kentucky, Indiana, Texas, Tennessee and West Virginia. Our clients include taxing authorities, banks, credit unions, savings and loans, finance companies, department stores, credit card companies, medical organizations, landlords, commercial businesses, collection agencies, insurance companies, education facilities, utility companies, law firms, manufacturers, oil companies, publishing companies, radio stations, vending companies, public utilities and accounting firms.

  • Customer Service Specialist

    13 hours ago

    Cleveland, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Patient Service Specialist

    2 months ago

    Cleveland, United States Cleveland Clinic Full time

    Patient Service Specialist - AmbulatoryJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers,...

  • Part-Time Contact Center Specialist, Case Management

    2 months ago

    Cleveland, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company...

  • Patient Service Specialist

    2 months ago

    Cleveland, United States Cleveland Clinic Full time

    Patient Service Specialist - Cole EyeJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers,...

  • Contact Center Specialist, Case Management

    3 months ago

    Cleveland, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company...

  • Customer Service Representative

    5 months ago

    Cleveland, United States PFS - Professional Financial Services Full time

    Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...

  • Customer Service Ambassador

    1 month ago

    Cleveland, Ohio, United States U-Haul International, Inc Full time

    Key Responsibilities:Provide exceptional customer service to customers inside and outside a U-Haul center.Utilize smartphone-based U-Scan technology to efficiently manage rentals and inventory.Ensure the cleanliness and inspection of equipment on the lot.Effectively move and hook up U-Haul trucks and trailers.About the Role:This part-time position is ideal...

  • Customer Service Representative

    6 months ago

    Cleveland, United States PFS - Professional Financial Services Full time

    Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...

  • customer experience Specialist

    2 months ago

    Cleveland, United States Dynamic Workforce Solutions Full time

    Dynamic Workforce SolutionsPosition: Customer experience specialistPay rate: $21.00 - $24.00 per hour (non-exempt)Full timeCleveland, OH Are you ready to dive into a role where every conversation counts? As a Full-Time customer experience Specialist at Dynamic Workforce Solutions, you'll be on the front lines of fostering relationships and enhancing customer...

  • Industrial Hose Technical Customer Service Specialist

    3 weeks ago

    Cleveland, Ohio, United States MRA Recruiting Services Full time

    This role is responsible for providing exceptional customer service and technical support to clients in the industrial hose industry.The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Build and maintain strong relationships with customers to ensure their needs...

  • Donor Services Specialist I

    4 weeks ago

    Cleveland, Ohio, United States Lifebanc Full time

    Job SummaryAt Lifebanc, we are committed to saving and healing lives through organ and tissue donation. We are seeking a highly skilled and compassionate Donor Services Specialist I to join our team.Key ResponsibilitiesFacilitate the tissue and eye donation process through interaction with hospital personnel, coroner personnel, and tissue processors.Identify...

  • Customer Service Representative

    4 weeks ago

    Cleveland, United States WTWH Media Full time

    Job Type Full-time Description WTWH Media (www.wtwhmedia.com) is seeking a qualified individual for the position of Customer Service Representative (CSR). The CSR is the first point of contact with our Engineering Digital Media customers and supports our sales team daily in servicing those customers. The CSR is responsible for project managing our customers'...

  • Contact Center Specialist, Case Management

    3 months ago

    Cleveland, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...

  • TalentBurst | CUSTOMER SERVICE BANKING SPECIALIST OH | brooklyn, oh

    7 days ago

    Cleveland, United States TalentBurst Full time

    CUSTOMER SERVICE BANKING SPECIALIST Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Location: Brooklyn, OH 44144 (100% onsite) Duration: 4 months Start: December 2024 Under direct supervision, the Specialist is primarily focused on execution of basic processing and/or quality verification...

  • Part-Time Contact Center Specialist, Case Management

    2 months ago

    Cleveland, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...

  • Patient Service Specialist

    3 months ago

    Cleveland, United States The Cleveland Clinic Full time

    Job Details. Patient Service Specialist Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top Patient, Specialist, Customer Service, Service, Clinic, Caregiver, Healthcare

  • Customer Service Representative

    3 weeks ago

    Cleveland, United States Hangzhou Bingjia Tech. Co.,Ltd Full time

    Company Introduction? BJT is a leading manufacturer of Protective Packaging machine and material. LockedAir is our well known brand of inflatable protective packaging machine/film system, and LockedPaper is our well know brand of void fill and cushion pad paper system. We have grown globally through continuous innovation with a strong focus on sustainable...

  • Customer Service Representative

    3 weeks ago

    Cleveland, United States Hangzhou Bingjia Tech. Co.,Ltd Full time

    Company Introduction： BJT is a leading manufacturer of Protective Packaging machine and material. LockedAir is our well known brand of inflatable protective packaging machine/film system, and LockedPaper is our well know brand of void fill and cushion pad paper system. We have grown globally through continuous innovation with a strong focus on sustainable...

  • Customer Service Representative

    3 weeks ago

    cleveland, United States Hangzhou Bingjia Tech. Co.,Ltd Full time

    Company Introduction： BJT is a leading manufacturer of Protective Packaging machine and material. LockedAir is our well known brand of inflatable protective packaging machine/film system, and LockedPaper is our well know brand of void fill and cushion pad paper system. We have grown globally through continuous innovation with a strong focus on sustainable...

  • Customer Service Representative

    3 weeks ago

    cleveland, United States Hangzhou Bingjia Tech. Co.,Ltd Full time

    Company Introduction： BJT is a leading manufacturer of Protective Packaging machine and material. LockedAir is our well known brand of inflatable protective packaging machine/film system, and LockedPaper is our well know brand of void fill and cushion pad paper system. We have grown globally through continuous innovation with a strong focus on sustainable...