Part-Time Contact Center Specialist, Case Management

2 months ago

Cleveland, United States Medical Service Company Full time
MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and

respiratory provider that's been in business for 70+ years

MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In Addition, we are very proud to share that we have been awarded the distinguished honor of

2021 - HME Provider of the Year

We are hiring: PART TIME (24 hours a week) working between the hours of 9am - 4pm

APPLY TODAY
  • Competitive Pay
  • Advancement Opportunities
  • Employee Referral Bonus Program
  • DEI&B Program
  • Social Recognition Program
  • Employee Engagement Opportunities
  • CALM App
  • Payactiv/On-Demand Pay
  • Paid vacation and YOU days
Contact Center Specialist, Case Management responsible for incoming phone inquiries related to Respiratory, Durable Medical Equipment and Re-Supplies, working to ensure excellent customer service.

Responsibilities and Duties:
  • Manage high volume of same day urgent orders.
  • Review all inbound documents received.
  • Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification.
  • Verify patient demographic information.
  • Confirm and validate insurance coverage.
  • Review benefits for patients and/or their families.
  • Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
  • Excellent communication skills to interact with customers over the phone and provide support.
  • Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken.
  • Responsible for meeting personal and team qualitative and quantitative targets.
  • Consistently utilize Medical Service Company's designated tools developed for this position.
  • Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
  • Schedule Deliveries.
  • Generate and review medical necessity forms to ensure compliance and enter for billing purposes.
  • Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously.
  • Perform other duties as assigned.
Qualifications:

Education: Graduate of an accredited high school.

Experience/Knowledge/Skills/Physical Requirements:
  • Minimum of 1 year of progressively responsible customer service experience preferred.
  • Customer oriented with excellent oral and written communication skills.
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
  • Ability to organize and coordinate multiple tasks.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Self-Starter
  • Works well independently

Starting no less than $16.50/hr

  • Contact Center Specialist, Case Management

    3 months ago

    Cleveland, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company...

  • Contact Center Specialist, Case Management

    3 months ago

    Cleveland, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...

  • Member Contact Center Representative

    5 hours ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Part-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Member Contact Center Representative

    3 weeks ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Part-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Member Contact Center Representative

    7 hours ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Part-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Sleep Contact Center, CSR

    3 months ago

    Cleveland, United States Medical Service Company Full time

    MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...

  • CJFS Eligibility Contact Center Research and Strategy VISTA

    7 months ago

    Cleveland, United States Americorps Full time

    CJFS Eligibility Contact Center Research and Strategy VISTA Cuyahoga Job and Family Services (CJFS) connects residents with public benefits and work supports to help individuals and families on their journey to self-sufficiency. CJFS is tasked with determining eligibility and case management of five core benefit programs and workforce initiatives:...

  • Member Contact Center Representative

    4 hours ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Member Contact Center Representative

    3 weeks ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Member Contact Center Representative

    4 hours ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Part-Time Assistant Manager

    1 day ago

    Cleveland, United States Make Believe Family Fun Center Full time

    Job Title: Part-Time Assistant Manager Location: Make Believe Family Fun Center, Parma To Apply: Click 'Apply Now' or visit Company: Join the vibrant team at Make Believe Family Fun Center, a premier entertainment destination known for its exciting attractions and exceptional customer service. We are currently seeking a dedicated Part-Time Assistant Manager...

  • Member Contact Center Representative

    3 months ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Our Opportunity We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Who We Are At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family...

  • Nurse Case Manager

    2 months ago

    Cleveland, United States Incredible Health Full time

    Hospitals on Incredible Health are actively hiring and accepting applications in the Cleveland, OH area for the following position: Nurse Case Manager (RN). Nurses with experience in any of the following areas are strongly encouraged to apply: Clinical pathway, Navigator, or Utilization Review. Shift(s) available: day shift, night shift, and mid shift ...

  • Part-Time Assistant Manager

    1 day ago

    Cleveland, United States Make Believe Family Fun Center Full time

    Job Title: Part-Time Assistant Manager Location: Make Believe Family Fun Center, Parma To Apply: Click 'Apply Now' or visit Company: Join the vibrant team at Make Believe Family Fun Center, a premier entertainment destination known for its exciting attractions and exceptional customer service. We are currently seeking a dedicated Part-Time Assistant Manager...

  • Part-Time Assistant Manager

    3 days ago

    Cleveland, United States Make Believe Family Fun Center Part time

    Job Title: Part-Time Assistant Manager Location: Make Believe Family Fun Center, Parma To Apply: Click 'Apply Now' or visit Company: Join the vibrant team at Make Believe Family Fun Center, a premier entertainment destination known for its exciting attractions and exceptional customer service. We are currently seeking a dedicated Part-Time Assistant Manager...

  • Automation Support Specialist

    1 month ago

    Cleveland, Ohio, United States Ohio Northern Bankruptcy Court Full time

    Job DetailsCourt Name/Organization: Ohio Northern Bankruptcy CourtJob SummaryWe are seeking a highly skilled Case Management and Automation Support Specialist to join our team at the Ohio Northern Bankruptcy Court. As a key member of our staff, you will be responsible for providing exceptional support in case management and automation, ensuring the smooth...

  • Case Management and Automation Support Specialist

    4 months ago

    Cleveland, United States Ohio Northern Bankruptcy Court Full time

    Main content Job Details for Case Management and Automation Support Specialist Court Name/Organization: Ohio Northern Bankruptcy Court

  • Retention Specialist

    2 weeks ago

    Cleveland, United States Center for Employment Opportunities Full time

    Full-time, in-person availability at our Cleveland officeAnticipated deadline to submit application: December 1st, 2024 at 3pmEST. Position may close early if application limit is met. Apply promptly for full consideration.The OpportunityWe’re looking to hire a resilient and results-driven Retention Specialist for our local program who will keep our...

  • Part-Time Assistant Manager

    2 days ago

    Cleveland, OH, United States Make Believe Family Fun Center Full time

    Job Title: Part-Time Assistant Manager Location: Make Believe Family Fun Center, Parma To Apply: Click 'Apply Now' or visit Company: Join the vibrant team at Make Believe Family Fun Center, a premier entertainment destination known for its exciting attractions and exceptional customer service. We are currently seeking a dedicated Part-Time Assistant Manager...

  • National Contact Center Director

    4 weeks ago

    Cleveland, United States AIIStar Full time

    Job Title: National Call Center Director Department: Customer Service Reports To: EVP of Retail Operations Job Type: Full-Time Position Summary: The National Call Center Director is responsible for setting and managing the strategic direction and operational aspects of our national call centers. This role includes building and leading a local team,...