Front Desk

7 months ago

Charlotte, United States Goldfish Swim School Full time

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative

Reports to: General Manager/Sales & Service Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Processes student registrations using effective sales/customer service techniques.
  3. Schedules and manages birthday/pool parties. Supervises private party staff.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
  10. Checks voicemail and email correspondence and responds in a timely manner.
  11. Updates informational displays with accurate and timely promotions and literature.
  12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: CPR, First Aid and AED certification required.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Compensation: $13.50 per hour

Tropical Vibes & Impacting Lives

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments

Making Waves with Passion, Purpose & Core Values

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team

We go above and beyond with every detail to create a GOLDEN Experience

We believe in nurturing a culture that provides WOW Customer Service

We do the right things, make the right decisions and treat people with Integrity •Compassion •Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

  • Front Desk Liaison

    4 days ago

    Charlotte, North Carolina, United States XTalk Prep Full time

    Job OverviewA Front Desk Representative at XTalk Prep is the first point of contact for clients and visitors, responsible for creating a positive and welcoming environment. This role involves managing front desk operations, assisting with inquiries, and providing exceptional customer service.

  • Front Desk Representative

    3 weeks ago

    Charlotte, United States The Reserves Network, Inc. Full time

    Step into the Front Desk Representative role to impact one of Charlotte's dynamic hospital organizations. Join a leading healthcare facility where you will perform various duties, insert vital information into the EMR system, and administer age-appro Front Desk, Representative, Healthcare, Patient Care, Medical, Staffing

  • Front Desk Representative

    3 weeks ago

    Charlotte, United States The Reserves Network, Inc. Full time

    Step into the Front Desk Representative role to impact one of Charlotte's dynamic hospital organizations. Join a leading healthcare facility where you will perform various duties, insert vital information into the EMR system, and administer age-appro Front Desk, Representative, Healthcare, Patient Care, Medical, Staffing Learn More

  • Front Desk Leadership Role

    2 weeks ago

    Charlotte, North Carolina, United States Primo Investments LLC Full time

    Job Summary:We are seeking a highly skilled Front Desk Supervisor to join our team at Primo Investments LLC. As a key member of our hotel staff, you will be responsible for managing the front desk operations, ensuring exceptional guest experiences, and leading a team of front desk agents. Your expertise in hotel operations, supervision, and problem-solving...

  • Front Desk Operations Manager

    2 weeks ago

    Charlotte, North Carolina, United States Marriott International Inc Full time

    Job Summary:This role is a key member of the Aloft by Marriott team, reporting directly to the AGM and GM. The Front Desk Supervisor will work closely with front desk associates to ensure efficient guest registration, checkout, and telephone service, meeting brand standards and SREE hotel guidelines. Additionally, they will provide exceptional customer...

  • Front Desk Representative

    6 days ago

    Charlotte, United States Hustle Notice Biz Full time

    Front Desk RepresentativeDepartment: Core Call IncEmployment Type: Full TimeLocation: Charlotte, NCCompensation: $17.50 - $24.00 / hourDescriptionJob Title: Front Desk RepresentativeJob Summary:We are seeking a friendly, professional, and organized Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our...

  • Front Desk Supervisor

    1 week ago

    Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

    Job Summary: The Hilton Charlotte University Place is seeking an Assistant Front Office Manager to join our team. As a key member of the Front Office department, you will be responsible for ensuring maximum operating efficiency and providing exceptional guest service.Job Description:The ideal candidate will have a minimum of 2-4 years of experience in hotel...

  • Front Desk Associate

    2 weeks ago

    Charlotte, United States Gold's Gym - North Charlotte Full time

    Front Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Associate

    2 weeks ago

    Charlotte, United States Gold's Gym - North Charlotte Full time

    Front Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent customer service skills and the...

  • Hotel Front Desk Supervisor

    3 months ago

    Charlotte, United States Marriott International Inc Full time

    The Aloft by Marriott, located in Uptown Charlotte, is hiring for a full-time Front Desk Supervisor. The person hired for this position will work the PM shift; weekday and weekend availability is required. PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk,...

  • Front Desk Representative

    2 weeks ago

    Charlotte, North Carolina, United States Aimbridge Hospitality Full time

    Job Summary: As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience. In this role, you will register guests, handle room reservations, and operate the hotel's front desk system. You will also respond to guest inquiries, resolve issues promptly, and maintain a...

  • Front Desk Manager

    2 weeks ago

    Charlotte, North Carolina, United States OVME Full time

    We are looking for a highly skilled Front Desk Manager to lead our front desk team at OVME. As a key member of our studio team, you will be responsible for providing exceptional client service and ensuring a seamless experience for our clients.Responsibilities:Deliver exceptional client service by addressing client inquiries, scheduling appointments, and...

  • Front Desk Coordinator

    1 week ago

    Charlotte, North Carolina, United States Modern Salon & Spa Full time

    Front Desk CoordinatorSalary:$40,000 - $55,000 per yearLocation:Modern Salon & SpaJob DescriptionThe Front Desk Coordinator will be responsible for providing exceptional customer service to clients and guests of Modern Salon & Spa. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced...

  • Hotel Front Desk Supervisor

    3 weeks ago

    Charlotte, United States Marriott International Inc Full time

    The Aloft by Marriott, located in Uptown Charlotte, is hiring for a full-time Front Desk Supervisor. The person hired for this position will work the PM shift; weekday and weekend availability is required. PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk,...

  • Front Desk Ambassador

    2 weeks ago

    Charlotte, North Carolina, United States Drury Hotels Company, LLC Full time

    Unparalleled Guest ExperienceDrury Hotels Company, LLC seeks a highly organized and communicative Front Desk Ambassador to provide exceptional service to its guests. Located in Charlotte, North Carolina, this role offers a unique opportunity to work in a dynamic environment with a company that values its employees.The estimated salary for this position is...

  • Front Desk Lead

    2 weeks ago

    Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time

    About the Position:We are seeking a Front Desk Lead to join our team at StepStone Hospitality Inc.This entry-level role requires an individual with basic hotel experience, particularly in front desk operations.The ideal candidate will have excellent communication skills, be able to maintain high standards of quality guest service, and achieve budgeted...

  • Front Desk Representative

    2 weeks ago

    Charlotte, North Carolina, United States Kimpton Hotels & Restaurants Full time

    Job TitleFront Desk RepresentativeAbout the RoleThe Front Desk Representative is responsible for providing exceptional service to guests, ensuring a positive and memorable experience. This role involves registration and check-out, PBX operations, mail and message service, and developing relationships with guests.Key ResponsibilitiesReview arrivals and note...

  • Front Desk Hospitality Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Marriott Full time

    About the RoleWe are seeking a skilled Front Desk Hospitality Specialist to join our team at Marriott International. As a key member of our front desk team, you will be responsible for ensuring that every guest has a memorable and enjoyable stay.Your primary responsibility will be to provide exceptional customer service to our guests, handling check-ins,...

  • Front Desk Operations Supervisor

    4 days ago

    Charlotte, North Carolina, United States Primo Investments LLC Full time

    Primo Investments LLC Job Description:Company Overview:We are a reputable hotel management company seeking a seasoned professional to fill the role of Front Desk Operations Supervisor. This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.Salary:$55,000 - $75,000 per yearJob Summary:This position...

  • Front Desk Operations Manager

    4 days ago

    Charlotte, North Carolina, United States Concord Hospitality Full time

    The estimated annual salary for this position is $45,000 - $60,000 based on industry standards and market conditions in the location where we operate.We are seeking an experienced Front Desk Night Auditor to join our team. As a key member of our front desk operations, you will play a crucial role in ensuring that our guests have a safe and enjoyable stay.