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Donation Coordinator
2 months ago
Donor Network West’s
mission is to save and heal lives through organ and tissue donation for transplantation and research.
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.
GENERAL JOB FUNCTION
The Donation Coordinator serves as the organ allocation expert and single point of contact for DNW, coordinates all functions of the 24x7x365 donation program including allocating donated organs, receiving referrals and assessing for donation suitability, obtaining appropriate authorization and donor medical/social history, determining donor suitability with all DNW tissue processing partners, and coordinating recovery arrangements. As the principle source of information during the allocation and procurement process, they manage and direct communication between multiple teams of medical professionals, outside OPOs, the UNOS Organ Center. The Donation Coordinator works collaboratively with a range of high level external professionals including transplant physicians, infectious disease specialists, Medical Directors, clinical laboratory scientists, transplant nurses/PAs, and outside OPO management/administrators. The role interacts and communicates with the Operations Center management team, Administrator On-Call (AOC), recovery staff, organ clinical staff, donor family members, coroners, funeral homes, hospital staff, and other key individuals and groups in a manner that reflects positively on the organization.
JOB DUTIES AND RESPONSIBILITIES
Referrals and Donor Screening
Accepts inbound referral calls and emails from hospitals, hospices, medical examiner/coroner’s offices, and families and assesses suitability for organ and tissue donation
Captures all information accurately and completely into donor management software
Provides in-depth medical screening of potential tissue donors by effectively communicating with referral source personnel to determine suitability for tissue recovery based on FDA, AATB, DNW, and tissue processor guidelines
Discusses screening information with AOC, as appropriate
Donation Discussion
Provides families with information regarding donation and offers appropriate options with a goal of obtaining authorization for donation
Conducts donation discussion with legally appropriate individual and documents authorization per DNW policy
Conducts and documents appropriate medical/social history interview with appropriate person(s) to ensure a safe and reliable supply of tissue
Deals with death and grieving families in a caring and professional manner
Case Coordination and Logistics
Coordinates all aspects required for donation to occur, including coordinating the recovery process with other participating agencies such as hospital, medical examiner/coroner, transportation vendors, and funeral directors
Coordinate recovery location and/or transportation of donors for recovery
Offers tissue to tissue processing partners and accept tissue for recovery on behalf of select partners
Activates/assigns recovery staff for cases and other activities with training goals in mind
Ensures logistics activity board is kept up to date
Maintains a high sense of urgency to ensure optimal timeframes for transplant
Coordinates with appropriate DNW staff to maximize resources and reduce inefficiencies
Completes a huddle with recovery team
Negotiates donor procurement logistics to ensure organ utilization, adherence to ischemic timing restrictions, donor and recipient safety, and strategic use of organization resources
Donation Coordinator Shift Lead Responsibilities
Facilitates the efficient operation of the assigned shift and ensures that all calls are made in a timely manner
Acts as the point of contact for DCs on assigned shift for guidance, questions and/or concerns. Escalates issues to the Operations Center Supervisor or AOC, as appropriate
Assigns cases to DCs fairly in order to facilitate donation efficiently; takes individual DC authorization rates into account when assigning cases
Prioritizes staff calls based on urgency of call in an equitable manner in assuring a high level of customer service and internal timelines
Responds to all incoming department e-mail correspondence in a timely manner
Donation Coordinator Designated Trainer Responsibilities
Works with Donation Educators and Operations Center Management to develop and update training plans and materials for DCs
In conjunction with Operations Center team, trains colleagues to all job functions of DC role as outlined in job description and training plan
Works with Operations Center management team to execute follow-up training for DCs, when warranted
Helps DCs improve upon or enhance existing skills needed for the position
Documents training of DCs in an accurate and timely manner
Evaluates effectiveness of training with Operations Center management and Donation Educators
Assists the Quality Systems Department by facilitating the quality review process of medical-social history questionnaires and authorizations performed by DCs.
Performs other duties as assigned.
QUALIFICATIONS
Possess advanced knowledge related to donor evaluation and management, authorization, organ allocation for transplant and research/education.
An advanced understanding of national regulations and procedures surrounding organ allocation and an advanced clinical and anatomical knowledge
Works autonomously alongside transplant surgeons and medical professionals.
Ability to communicate and present information effectively and concisely within a team environment
Proactive team player who can multitask with ease, and uphold organizational core values.
Must possess strong interpersonal, priority-setting and strategic skills. Strong attention to detail, written and verbal communication skills. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.
EDUCATION AND EXPERIENCE
Minimum of
1 year of experience in either a healthcare field or customer service driven industry may substitute for educational requirement.
$21.22 - $23.58 an hour
Provided compensation data is subject to change based on location and work status.
Salary data provided by third party sites do not accurately reflect our pay structure.
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