Seasonal Sales Associate

3 weeks ago


Carlsbad, United States URBN Full time

Overview

A Customer Associate contributes to driving sales through providing a genuine and unique experience to each customer.

Customer Experience

  • Customer Connection: Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued.
  • Selling Culture: Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
  • Omni-Channel Service: Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
Teamwork + Communication
  • Team Player: Builds productive relationships with peers: asks for support when needed and makes an effort to help others.
  • Share Knowledge: Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
  • Employee Recognition: Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders.
  • Insights & Feedback: Provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
Visual + Business Operations
  • Business Acumen: Understands their contribution to service and selling on every shift in order to impact the store's business.
  • Product Flow: Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels on the floor.
  • Store Environment: Maintains visual and operational standards while keeping the focus on the customer, stays current on merchandising updates.


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