Automotive Customer Service Advisor

1 month ago

Pleasant Hill, United States Pep Boys Full time
Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.
Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

The pay range for this position is starting at $18.00 hr. based on experience + commission

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Automotive Service Consultant

    4 weeks ago

    Mount Pleasant, Texas, United States EAG Automotive Full time

    We are seeking an experienced Service Advisor to work with our team at EAG Automotive. As a Service Advisor, you will be responsible for assisting customers with their automotive service needs and ensuring customer satisfaction.Key Responsibilities:Greet customers and assist them in determining their automotive service needs.Recommend appropriate service...

  • Experienced Automotive Service Advisor

    4 weeks ago

    Rock Hill, South Carolina, United States Hudson Automotive Group, Inc Full time

    **Job Details**Job Location: Rock Hill Nissan - Rock Hill, SCJob Shift: Day**Description**$80k-$100k+ Yearly Earning Potential for Top PerformersYearly Accrued PTOFlexible ScheduleInternal Advancement OpportunitiesRock Hill Nissan, a Hudson Automotive Company, is actively seeking Experienced Service Advisors to join our award-winning, high-volume service...

  • Automotive Service Advisor

    1 month ago

    Liberty Hill, Texas, United States Brakes Plus Full time

    Job Title: Automotive Service AdvisorBrakes Plus is seeking a highly motivated and experienced Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, managing the service team, and ensuring that our customers receive the highest level of service.Key...

  • Automotive Service Advisor

    1 day ago

    Rock Hill/South Carolina/US Group 1 Automotive, Inc. Full time

    Overview: EXPERIENCED AUTOMOTIVE SERVICE ADVISORSIMMEDIATE OPENING! WE ARE HIRING! TOYOTA OF ROCKHILL is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking to add a Quality Experienced Automotive Service Advisor to work with our quality Toyota Dealership!   Our Service Advisor should...

  • Automotive Technician

    1 month ago

    Pleasant Hill, California, United States Smith Automotive Full time

    Job Opportunity at Smith AutomotiveWe are seeking a skilled and motivated Automotive Technician to join our team at Smith Automotive.About the Role:Work in a fast-paced and dynamic environment as a key member of our team.Utilize your technical skills and knowledge to diagnose and repair a wide range of vehicle makes and models.Collaborate with our...

  • Automotive Technician

    4 weeks ago

    Pleasant Hill, California, United States Smith Automotive Full time

    Job DescriptionWe are seeking a skilled Automotive Technician to join our team at Smith Automotive. As a key member of our team, you will be responsible for performing high-quality repairs and maintenance on a variety of vehicles.Key Responsibilities:Diagnose and repair complex vehicle problemsPerform routine maintenance tasks, such as oil changes and tire...

  • Automotive Service Technician

    1 month ago

    Rock Hill, South Carolina, United States Hendrick Automotive Group Full time

    Job SummaryThe Lube Technician is responsible for performing express lube duties on vehicles, adhering to express lube guidelines, and ensuring customer satisfaction.Key ResponsibilitiesPerform lube, oil, and filter changes by draining and replacing oil and filter, and lubricating all joints.Report all necessary repairs to the service advisor.Install...

  • Automotive Service Manager

    4 weeks ago

    Spring Hill, Florida, United States Meineke Full time

    Service Advisor Job DescriptionWe are seeking a skilled Service Advisor to oversee the day-to-day operations of our service department. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.Responsibilities:Manage a team of automotive service...

  • Automotive Service Technician

    1 month ago

    Mount Pleasant, Michigan, United States Palmen CDJR of Racine Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Automotive Service Technician to join our team at Palmen CDJR of Racine. As an Express Technician, you will be responsible for performing basic maintenance services on customer vehicles, ensuring the safety and longevity of their vehicles.Key Responsibilities:Perform basic maintenance services...

  • Diagnostic Automotive Technician

    4 weeks ago

    Pleasant Hill, California, United States Timmons Auto & Truck Repair Full time

    Job DescriptionTimmons Auto & Truck Repair is seeking a skilled Diagnostic Automotive Technician to join our team. As a full-time member of our team, you will be responsible for diagnosing and repairing complex vehicle issues.We offer a competitive wage of $48.00/hour, depending on experience, and an excellent benefits package. Our benefits...

  • BMW Service Advisor

    2 months ago

    Suitland-Silver Hill, United States Passport Auto Group Full time

    BMW Service Advisor Rare Opportunity to Join Team Passport Auto. One of the largest and most successful automotive groups in the DC area. Wage/Salary Compensation Information: Service Advisor 50k to 200k first year potential Upgraded State of the Art Ultra Clean Facility. Large & Loyal Customer Base =plenty of work. 5 Day work schedule with NO Sundays...

  • TOYOTA Service Advisor

    1 month ago

    Suitland-Silver Hill, United States Passport Auto Group Full time

    TOYOTA Service Advisor Rare Opportunity to Join Team Passport Auto. One of the largest and most successful automotive groups in the DC area. Wage/Salary Compensation Information: Service Advisor 50k to 200k first year potential Upgraded State of the Art Ultra Clean Facility. Large & Loyal Customer Base =plenty of work. 5 Day work schedule with NO...

  • Automotive Technician

    4 weeks ago

    Pleasant Hill, California, United States Timmons Auto & Truck Repair Full time

    Job OverviewTimmons Auto & Truck Repair, a family-owned and operated business, is seeking a skilled Automotive Technician - Mechanic to join their team in Pleasant Hill, CA.We offer a full-time Monday through Friday schedule between 8 AM and 5 PM, with competitive pay ranging from $24 to $43 per hour, depending on experience. Additionally, we provide a...

  • Automotive Service Consultant

    3 weeks ago

    Liberty Hill, United States Kwik Kar Lube And Auto Care Full time

    Job DescriptionWe are seeking a talented and experienced automotive service advisor with sales experience preferred to join our team at Kwik Kar Lube & Auto Care. As a service advisor, you will take a lead role interacting with customers and employees, performing services on customers' vehicles.Key Responsibilities:Provide exceptional customer service and...

  • Career Services Advisor

    4 weeks ago

    Pleasant Hill, California, United States Carrington College Full time

    Who We Are:Carrington College is a leading provider of career-focused education. Our mission is to help students achieve success by providing them with hands-on training that uses the technologies and processes used in the field.What We're Looking For:We're seeking a Career Services Advisor to join our team at our Pleasant Hill campus. As a Career Services...

  • Automotive Service Technician

    3 weeks ago

    Rock Hill, South Carolina, United States Rock Hill Ford Full time

    Job Summary: We are seeking an experienced Automotive Service Technician to join our team at Rock Hill Ford. As a key member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring that our customers receive the highest level of service and satisfaction.Responsibilities:Diagnostic and Repair: Utilize...

  • Automotive Technician

    1 month ago

    Spring Hill, Florida, United States Meineke Full time

    Key ResponsibilitiesPerform routine automotive maintenance tasks, such as oil changes, tire rotations, and filter replacements, to meet Meineke's high-quality standards.Assist experienced technicians in diagnosing and troubleshooting mechanical and electrical issues in vehicles.Follow Meineke's standard operating procedures and safety guidelines while...

  • Customer Service Liaison

    1 month ago

    Snow Hill, United States Walker Automotive Supply, Inc. Full time

    Customer Service AssociateThe Customer Service Associate plays a vital role in representing Walker Auto & Truck as our main parts delivery expert. This position requires fostering a culture of professionalism and parts expertise, ensuring that customers receive exceptional service and support.Key Responsibilities:Provide exceptional customer service and...

  • Automotive Parts Advisor-BMW

    2 months ago

    Suitland-Silver Hill, United States Passport Auto Group Full time

    Automotive Parts Advisor Parts Counterman Passport BMW This is a rare opportunity to join one of the largest BMW dealers on the east coast!! -Parts counter person needed with automotive dealership or aftermarket parts sales experience. -The Parts Counter person sells parts to all available customers, over the counter, through the shop, on the phone, or...

  • Lube Technician

    4 weeks ago

    Mt. Pleasant, South Carolina, United States Sonic Automotive Full time

    Job SummaryThe Lubrication Technician will be responsible for ensuring the smooth operation of vehicles by performing lubrication services and carrying out their responsibilities through coordination with the Production Foreman.Duties and Responsibilities:Perform all lubrication services, including thorough checks of customer's cars for battery, lights, and...