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Benefits Operations Analyst
4 months ago
About the Role
Client is looking for a Benefits Operations Analyst to drive program administration within the Benefits team. Our exponential growth brings us unique challenges - join us as we build innovative and creative solutions while helping to transform one of the fastest growing companies in history.
This role will build operational solutions to enhance employee engagement with benefit programs in the Benefits market. You will support the day to day activities associated with our biggest Benefit programs.
The ideal candidate thrives in a very fast-paced, constantly changing environment. This role is based out of our San Francisco global headquarters, however will be required to partner with team members and stakeholders globally distributed across our regional offices.
WHAT YOU'LL DO
Work with Benefits team to review payroll files and ensure accurate deductions are taken for benefits offerings
Support program and process documentation for global benefit programs including insurance programs, perks, and pension plans
Assess current process approach by attending meetings to discuss current process as well as reviewing employee communications
Effectively document and communicate deviations from expected functionality especially as it relates to how employees experience the programs currently
Remediate issues by working with product and engineering to correct
Audit and track benefit eligibility reporting and reconciliation including compliance related processes and reviewing our vendor reports to ensure accuracy
Partner with People Operations to integration benefits content into primary lifecycle material
Triage escalated employee cases and support requests
WHAT YOU’LL NEED
2+ years of benefits administration, HR consulting or related work
Experience working with enterprise technology solutions, HR systems preferred
Exposure to supporting a broad, diverse employee population. International experience preferred.
Prioritization experience supporting multiple workstreams and processes in high-growth environments
Ability to work well under pressure, with proven time management skills and the ability to manage multiple priorities in a dynamic environment and organize complex information
Forward-thinking, detailed-oriented and personable
Excellent written, verbal, and presentation skills
Self-driven. You have superior organizational skills, integrity and great follow through on tasks.
Contract - 12 Months
Pay Rate:
$35-$45/hr
Location : San Francisco, California, USA, 94103
Hybrid: Tues & Thurs Onsite
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