Director Of IT Service Delivery Treasury Management

Director Of IT Service Delivery Treasury Management

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North Charleston, South Carolina, United States, North Charleston, SC (+1 other) View on Map Post Date : October 20, 2023 0 Application(s) View(s) 7 Shortlist

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The Director of IT Service Delivery has overall responsibility for serving as the technology interface with senior leaders and executives throughout the organization to provide oversight of IT Service Delivery for Treasury Management for the purpose of business-IT strategy development, solution discovery, operational support, service management, risk management and relationship management. This individual serves as the primary liaison between Treasury Management and technology. The Director of IT Service Delivery works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies along with aligning overarching corporate priorities. The Director of IT Service Delivery pro-actively serves as a “trusted advisor,” and function as the primary point of contact from IT for business executives and other stakeholders. This role represents IT to business executives by promoting IT’s vision, value, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs. Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the business units. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strategic Relationship/Planning • Creates vision and strategic direction for IT Service delivery, relationship management, business partner engagement, and process design/support for South State line of business technology portfolios and unify stakeholder relationship management competencies with strong technology service delivery capabilities. • Establishes and maintains a strategic relationship with appropriate level key stakeholders and IT. • Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state from a technology perspective. • Operational Support • Support Treasury Management’s services within the online and mobile platforms • Become proficient in Treasury Management processes, systems, and products as it relates to IT functions • Leverage structured problem-solving skills to coordinate multi-disciplinary issue resolution (involving the appropriate internal team members/external vendors and resolving service issues as quickly as possible) • Work with IT and Incident Management teams to ensure IT procedures and policies are followed and problems within scope are documented and closed appropriately including root cause analysis • Assist with the execution of key initiatives on Treasury Management roadmap, including upgrades and releases • Facilitate applicable changes in accordance with IT Change Management standards • Support and participate in testing efforts for upgrades and releases. Testing may include daily, weekly, or monthly system upgrades and new feature testing • Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements • Communicate to business and technical partners on incidents as they occur, especially when they impact system performance or availability • Interacts with 3rd party vendors or other internal solution owners that are a part of SouthState Bank’s ecosystem to deliver resolution of incidents in a timely manner Leadership • Provides leadership, direction, and coaching to teams(s) and team members • Create environment that promotes positive communication and encourages collaboration and growth Oversight • Collaborate with business partners to ensure Technology is adequately trained to develop and foster both technology and business acumen within their respective portfolios. • Ensures Technology works collaboratively with partners to provide strategic objective, regulatory compliance, risk management requirements, and industry best practices are leveraged effectively. • Meet financial objectives by forecasting requirements, and participating within the annual budget and strategic planning processing; additional ensures judicious use of organizational funds. • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to improve IT service delivery • Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget • Ensures the oversight for resolution of escalated IT issues • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business units and/or teams Advocacy • Represents the overall business strategies and priorities to IT for aligned business executives • Promotes business knowledge of IT process, roles, and procedures to ensure the best possible outcome • Ensures IT domains are aware of key business issues • Identifies and mitigates potential problems and conflicts with IT delivery • Leads and may champion change management activities (i.e. frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology) Consulting • Provides consultation to business executives and IT teams and participates in quality reviews and provides feedback sessions • Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities • Ensures IT solutions support the organization’s short-term and long-term business goals/strategy and align with IT strategy • Analyzes technology trends to determine impact to the achievement of organization goals • Uses the Service Catalog to identify opportunities and may assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deployment Business Decision Support • Maintains awareness of changes to organization strategy, goals and processes to ensure requirements appropriately reflect the need of the organization • Develops and advocates recommendations for solution options in conjunction with Enterprise Architecture • Works with appropriate stakeholders to proactively identify and evaluate risks associated with business decisions • Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation • Manages business leadership priorities of IT projects and requests Stakeholder Satisfaction • Manages stakeholders’ perceptions with all IT services • May support and/or participate in formal reporting of demand management, service requests, and change/incidents • Recaps (monthly, quarterly, and annually, as needed) IT performance for the overall TRM portfolios • Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms OTHER DUTIES • Accepts other duties as assigned. COMPETENCIES Demonstrates strong leadership and negotiation skills and experience/in-depth knowledge of the business, business requirements analysis and IT process • Demonstrates an in-depth knowledge of IT and the service catalog, and assigned departments/business areas to identify and communicate how IT solutions can support the achievement of short- and long-term business goals • Demonstrates excellent verbal and written communication skills with key stakeholders at multiple levels of the organization • Utilizes extensive experience and judgment to effectively plan, prioritize, and accomplish goals in a high-pressure environment • Demonstrates ability to work with internal teams across multiple departments, and with vendors • Demonstrates exceptional analytic, conceptual, and problem solving abilities • Demonstrates extensive knowledge in use of Microsoft Applications (PowerPoint, Visio, Project, Word, Excel) QUALIFICATIONS AND EDUCATION REQUIREMENTS • Experience internal/external IT experience with a focus on customer service and/or business relationship management • Experience in IT management, business analysis, consulting, process engineering or solutions management or other related area • Experience in leading and managing senior technology consultants and working directly with senior leaders and executives in a large organization • Experience successfully leading large, complex projects and/or in business, IT consulting, management roles TRAINING REQUIREMENTS/CLASSES Complete New Employee Orientation and other training classes as determined by the Director of IT Governance. 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