DAG Software Support Specialist

2 weeks ago

Bethesda, United States Novogradac & Company Full time

**DAG Software Support Specialist** Location **Bethesda, MD** Job Code **2773** # of openings **1** **Novogradac & Company LLP** is a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, and the allied group of Novogradac companies has grown to more than 600 employees and partners with 25 offices throughout the country.

Novogradac & Company LLP is one of the nations top 50 certified public accounting and consulting firms. As one of the fastest growing accounting firms in the nation, the firm offers significant growth opportunities for employees. A focus on providing excellent service for clients has made a Novogradac & Company a recognized leader in real estate and community development. Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.

**Position Summary**

The DAG Software Support Specialist will be a part of the Data Analytics Group. The goal of the Data Analytics Group is to automate workflows, boost employee productivity, and enhance quality of client service. This position will provide end-user support to internal company users of custom-built software platforms for various functions across the firm. The responsibilities for this position will include: database administration, user assistance (password reset, trouble logging in, etc.), responding to user inquiries, and periodic interactions with users regarding software products we provide to them. This position reports to the DAG Project Manager.

The most successful candidate for this position will:

* Have a foundation of solid technical skills and be comfortable discussing software development concepts, databases, GUIs, and testing methodologies,

* be able to successfully and efficiently work with people for most of their workday via email, IMs, phone or video calls,

* have experience in real estate, especially as it relates to being a source of income (concepts like: revenue, vacancy, operating income, operating expenses)

* be enthusiastic about the opportunity to grow and develop this new role

Candidates should live within daily commuting distance of a Novogradac office location ( ), but the work may be remote initially and subject to the operational and business needs of the company and any applicable federal, state or local laws/regulations.

**Position Responsibilities**

* Set up new user accounts

* Interact with users utilizing the firms designated support software platform, and troubleshoot issues, escalating where needed

* Provide advice and training to end-users

* Monitor an internal issue queue

* Foster positive relationships with team members and stakeholders

* Serve as Subject Matter Expert (SME) on a portfolio of software applications to team members

* Maintain system documentation including known issues and feature requests

* Assist with planning and coordinating testing changes and upgrades to the system ensuring it will operate correctly in current and future environments

* Develop and publish a maintenance schedule for designated software applications

* Potential opportunity to work on programming in an administrative language

* Complete other tasks or projects as assigned

****Knowledge, Skills and Abilities****

* Excellent problem solving/analytical skills and knowledge of analytical tools; be able to troubleshoot and resolve issues

* Ability to inquire and gather information to understand business needs

* Strong knowledge of Microsoft Office suite programs

* Ability to self-educate on industry best practices.

* Solid organizational and follow-through skills, performing work accurately with strong attention to detail.

* Ability to meet deadlines and effectively prioritize a fast-paced and varied workload

* Excellent verbal and written communication skills and ability to translate technical information/program designs to non-technical customers and stakeholders.

* Ability to effectively interface with technical and nontechnical staff at all organizational levels.

* Excellent customer service skills.

* Understands business function related to the application.

* Prior exposure to real estate, finance, valuation, or accounting industries is a plus.

* Experience with technologies such as Python, Django, database administration or related programming languages is a plus

* Experience with workload and project management tools such as GitHub, GitLab, Asana, Monday.com, Wrike, MS Project, ServiceNow, Ivanti Service Manager, or similar is a plus

**Minimum Qualifications**

* High school diploma and 3 years of related experience in a role as application administrator, technical support, help desk representative, etc. and/or appropriate balance of education and work experience

* Post-secondary education or completed certificate program in a related field may substitute for experience

Novogradac & Company LLP offers a progressive work environment, competitive pay and an excellent benefit package including; medical, dental, vision, paid-time-off, life/disability insurance, commuter flex accounts and a 401(k).

To be considered for this position, interested candidates MUST apply via our company website :

*Novogradac and Company LLP is an equal opportunity employer. Novogradacs culture is centered on education, acceptance, innovation and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac no matter their age, race, religion, gender identity or sexual orientation. We are committed to creating an equitable and inclusive workplace for our entire workforce.*

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