Computer Support Specialist

3 weeks ago

Bethesda, United States Apex Systems Full time

Title: Computer Users Support Specialist

Type: 6 Month Contract to Hire

Schedule: M-F 8 hr. days shift between 6am-6pm

Location: Onsite in Bethesda, Maryland at Uniformed Services University

Compensation: $25-30/hr.


*If interested and qualified, please reach out to the technical recruiter, Nicole, at nrosipal@apexsystems.com


General Duties:

  • Serve as the first point of contact for customers reporting technical issues. Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes answering telephones, email, virtual support rooms, and walk-in service.
  • Ability to comply with First Call Resolution standards (minimum 75%) to provide End User Device (EUD) support service and incident resolution remotely and through desk-side touch ­labor services to ensure that the end user operational environment is functional.
  • Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.
  • Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
  • Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
  • Write/document detailed troubleshooting results in help desk ticket tracking.
  • Pull computer/server log files and send them to Tier 3 support for further diagnosis.
  • Multi-task 3-5 concurrent computer support activities with detailed processes.
  • Recall from memory in a timely manner established computer support techniques.
  • As needed, perform troubleshooting for computer break-fix processes and software upgrades.
  • Shift work and/or on-call availability may be required in this position. Current support hours are 0600 - 1800.
  • Use a ticket tracking system to access assigned tickets and close them. Requires at least 92% customer satisfaction on all service requests.
  • Work in Cisco Finesse call center to answer and respond to end-user phone calls.
  • Work in Google Meet virtual support rooms to consult, troubleshoot, and resolve technical issues for end users.
  • Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
  • Perform computer imaging, software, printer, and hardware system configuration.
  • Collect end of life hardware and peripherals and prepare for disposal per regulations
  • Write/document detailed troubleshooting results in ServiceNow ticket tracking.
  • Pull computer/server log files and send them to Tier 3 support for further diagnosis.
  • Multi-task 3-5 concurrent computer support activities with detailed processes.
  • Resolve customer reported issues and implement known fixes/procedures without repeatedly having to conduct research or search for solutions.
  • Perform troubleshooting for computer break-fix processes and software upgrades.


Requirements:

  • Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
  • Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
  • Experience working with PC software and troubleshooting
  • An understanding of the military community is an added plus
  • Ability to obtain a Secret Clearance
  • Strong PC software and troubleshooting skills
  • Experience using Microsoft Windows and Microsoft Office Products
  • CompTIA Security+
  • CompTIA A+ cert OR other Windows Environment Certification required to start

  • Computer Users Support Specialist

    3 weeks ago

    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Computer Users Support Specialist

    3 weeks ago

    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Computer Specialist

    3 weeks ago

    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Computer Specialist

    3 weeks ago

    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Desktop Support Specialist

    7 days ago

    Bethesda, United States Rapid Financial Inc Full time

    About the Role:We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration, user management with Active...

  • IT Support Specialist

    3 days ago

    Bethesda, United States DARCARS Automotive Group Full time

    **DARCARS Automotive Group** is now seeking for an **IT Support Specialist** Purpose: **Qualifications**: - OS Support - Windows 10, 11 - Level 1 Help Desk Support - Call response and Triage - Desktop Hardware Troubleshooting - Basic Audio/Visual Hardware Setup - Basic Technical knowledge of PCs and desktop hardware - Familiarity with remote control and...

  • Desktop Support Specialist

    2 days ago

    Bethesda, United States Rapid Finance Full time

    About the Role:We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration, user management with Active...

  • Desktop Support Specialist

    4 weeks ago

    Bethesda, United States Rapid Finance Full time

    Job DescriptionJob DescriptionAbout the Role:We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for a variety of tasks, including system administration,...

  • Supervisory Financial Specialist

    1 month ago

    Bethesda, United States Program Support Center Full time

    Summary This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland. Duties WHAT YOU'LL BE DOING DAY TO DAY As a Supervisory Financial Specialist, you will use your knowledge of and experience with the Program Support Center to optimize business results and customer...

  • Client Support Specialist

    1 week ago

    Bethesda, Maryland, United States Get Well Network Full time

    Title: Client Support Specialist (Tier 1) Reporting to: Manager of Client SupportLocation: Remote, with preference in those in EST or CST time zonesOpportunity:The Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping people, the Client Support...

  • Cloud Support Specialist

    7 days ago

    Bethesda, United States ALTA IT Services Full time

    6 month Contract to Permanent Location: NIH - Bethesda, MD | Hybrid 1 day on-site ALTA IT Services is seeking a Cloud Support Specialist to work for a government contractor that will play a critical role in developing a cloud services delivery model for enterprise hosting and storage services and will help to operate and maintain multiple cloud systems for...

  • Cloud Support Specialist

    3 weeks ago

    Bethesda, United States Sebastian Tech Solutions Full time

    Important notes:Hybrid (at least 1 day onsite required)MUST BE A US CITIZEN OR GREEN CARD HOLDERMUST BE ABLE TO OBTAIN NIH SUITABILITYSTS is seeking a Cloud Support Specialist to support one of our clients in Bethesda, MD. We are looking for a bright, energetic, customer service oriented professional to join our team. The ideal candidate for this position...

  • Cloud Support Specialist

    3 weeks ago

    Bethesda, United States Sebastian Tech Solutions Full time

    Important notes:Hybrid (at least 1 day onsite required)MUST BE A US CITIZEN OR GREEN CARD HOLDERMUST BE ABLE TO OBTAIN NIH SUITABILITYSTS is seeking a Cloud Support Specialist to support one of our clients in Bethesda, MD. We are looking for a bright, energetic, customer service oriented professional to join our team. The ideal candidate for this position...

  • Technical Support Specialist

    3 days ago

    Bethesda, United States Shipshape IT LLC Full time

    Job DescriptionJob DescriptionPosition: Technical Support Specialist – Level 2Shipshape IT is seeking to grow its technical team to keep pace with its steady growth. Shipshape IT is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to...

  • Client Support Specialist

    5 days ago

    Bethesda, United States GetWellNetwork Full time

    Title: Client Support Specialist (Tier 1) Reporting to: Manager of Client Support Location: Remote, with preference in those in EST or CST time zones Opportunity: The Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping people, the Client Support...

  • Client Support Specialist

    5 days ago

    Bethesda, United States GetWellNetwork, Inc. Full time

    Title: Client Support Specialist (Tier 1) Reporting to: Manager of Client Support Location: Remote, with preference in those in EST or CST time zones Opportunity: The Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping people, the Client Support...

  • Support Specialist

    7 days ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Additional Information Investigative Support Specialist to the Department of InvestigationsJob Number Job Category Finance & AccountingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe mission of the Global Safety &...

  • Cloud Support Specialist

    3 weeks ago

    Bethesda, United States ALTA IT Services Full time

    Job DescriptionJob Description6 month Contract to Permanent Location: NIH - Bethesda, MD | Hybrid 1 day on-siteMust be US Citizen or Green Card Holder able to obtain Public Trust ALTA IT Services is seeking a Cloud Support Specialist to work for a government contractor that will play a critical role in developing a cloud services delivery model for...

  • Client Support Specialist

    6 days ago

    Bethesda, United States Get Well Network Full time

    Title: Client Support Specialist (Tier 1)  Reporting to: Manager of Client Support Location: Remote, with preference in those in EST or CST time zones   Opportunity: The Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base. With a passion for helping people, the Client Support...

  • Client Support Specialist

    2 weeks ago

    Bethesda, United States GetWellNetwork, Inc. Full time

    Job DescriptionJob DescriptionTitle: Client Support Specialist (Tier 1) Reporting to: Manager of Client SupportLocation: Remote, with preference in those in EST or CST time zones Opportunity:The Client Support Specialist is the first line of client telephone technical support, providing world class service to our client base.  With a passion for helping...