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Ann Arbor, United States University of Michigan Health System Full timeHow to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Mission StatementMichigan Medicine improves the health of patients, populations and...
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Patient Services Intermediate
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Ann Arbor, Michigan, United States University of Michigan Health System Full timeHow to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Mission StatementMichigan Medicine improves the health of patients, populations and...
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Patient Services Associate
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Ann Arbor, Michigan, United States University of Michigan Health System Full timeJob SummaryThis Patient Services Associate position is in the Adult Transplant Clinic. The candidate will provide outstanding customer service in a busy, fast paced office. Quality Improvement and Lean thinking are a priority in our clinic. Must be able to work independently and with a team, as well as demonstrate the ability to work under pressure. Must...
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Ann Arbor, United States University of Michigan Health System Full timeHow to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Job SummaryTaubman Medical Specialties brings together six specialty clinics devoted...
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Ann Arbor, Michigan, United States University of Michigan Health System Full timeHow to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Job SummaryTaubman Medical Specialties brings together six specialty clinics devoted...
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Patient Services Intermediate- Sign On Bonus
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Ann Arbor, Michigan, United States University of Michigan Health System Full timeJob SummaryTo provide support to various sites and reception teams to facilitate coordination of divisional patient care services.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership...
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Ann Arbor, United States University of Michigan Full timeMission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical...
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Ann Arbor, Michigan, United States University of Michigan Full timeAbout the RoleThe University of Michigan Orthotics and Prosthetics Center is a prominent multi-disciplinary clinic committed to delivering exceptional orthotic and prosthetic services for both adults and children.Our MissionWe aim to enhance the health of patients, populations, and communities through excellence in education, patient care, community service,...
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Patient Services Associate
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Ann Arbor, Michigan, United States University of Michigan Health System Full timeHow to Apply A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Team address your specific interest in the position, and outline skills and experience that directly relate to this position. Why Join Michigan Medicine?Michigan Medicine is one of the largest...
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Intermediate Research Laboratory Technician
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Intermediate Surgical Technologist
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Intermediate Surgical Technologist
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Ann Arbor, Michigan, United States University of Michigan Full timePosition OverviewThe Intermediate Surgical Technologist plays a vital role in the surgical team, providing essential support during procedures involving the childbearing mother and newborn. This position is crucial for maintaining a safe and family-centered environment that prioritizes patient needs.Key Responsibilities1. Collaborate with the obstetrical...
Patient Services Intermediate/Associate
1 month ago
The Michigan Medicine Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic and prosthetic services for adults and children. The 30,000 square foot facility is located at 2850 S. Industrial Hwy, Ann Arbor, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. Responsibilities: Greet patients at check-in and check-out. Accurately and efficiently schedule patient appointments utilizing two EMR systems (MiChart & OPIE) after determining appropriate sub-specialty based on prescription details. Respond to urgent appointment requests/walk-ins. Initiate and respond to telephone encounters in Cadence and OPIE messages in a timely manner to ensure optimal patient care. Collect patient copays/payments, reconcile cash drawer in Cadence, and run settlement reports as necessary. Review patient 'No Show List' and perform appropriate patient outreach/follow-up, including 'No Show Letters.' Participate with the leadership team to ensure effective clinical operations. Provide in-service training and onboarding for new clerical staff. Promote and facilitate positive communication with the entire healthcare team. Lead team huddles. Provide support, education, and guidance to patients throughout the continuum of care. Proactively build relationships with patients by regular contact to assist in identifying barriers of care. Assist patients navigating through the complex logistics of the health system. Identify and recommend appropriate resources. Provide interpretation and instructions for policies, procedures, and practices. Manage incoming documentation, including detailed prescriptions and other documentation. Assist with coverage as needed at UH and BCSC. Minimum Requirements: High School Diploma or GED. Knowledge of basic medical terminology. Exceptional interpersonal skills and ability to work well within a team setting. Effective communication skills. Demonstrated active listening, written, verbal, and information technology skills. Ability to multi-task in a fast-paced, multi-disciplinary clinical setting. Demonstrated excellent attendance. Extensive knowledge of Microsoft Outlook. Proficient in identifying problems, seeking, and implementing solutions. Preferred Experience: 3-4 years of experience. Some college education. Outstanding customer service skills with 3-4 years of experience in a healthcare setting, scheduling patient appointments. Knowledge of patient scheduling systems, Cadence (MiChart) or Epic software is preferred. Knowledgeable of medical terminology, preferably in the field of Physical Medicine, Orthotics, and Prosthetics. Familiarity with obtaining medical records or professional medical billing. Patient account and/or insurance verification experience. Strong organizational and leadership skills. Prior experience performing complex scheduling. This will be a Full-Time (Non-Exempt), 40 hours per week; 8:00 am - 5:00 pm, Monday - Friday schedule. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education, and research that together enhance our contribution to society. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. The University of Michigan is an equal opportunity/affirmative action employer. #J-18808-Ljbffr
