Lead Patient Access Specialist

3 weeks ago

Minneapolis, United States Fairview Health Services Full time

OverviewAs part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility. Hours:Monday- Friday7am-330pmEvery 6 weeks on-call rotation Responsibilities Job DescriptionThe job expectations for the PAS Rep Lead role include but is not limited to the following:o Provide scheduling and registration support for patients.o Provide interaction, wayfinding and screening to patients and visitors.o Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors through all interactions with our patients.o Interact with patients and families in unusual and unexpected situations that may require de-escalation skills.o Manage daily worklists and resolve assigned tasks in a timely and efficient manner.o Obtain and documentation of required consents and regulatory documents.o Adhere to all compliance and regulatory requirements.o Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.o Protect patient privacy and only accesses information as needed to perform job duties.o Complete verification of insurance eligibility and benefitso Support price transparency by explaining patient out of pocket expenses and collecting co-pay, deductible and/or co-insurance amounts.o Mentor and train new staff.o Serve as first level support for peers.o May assist leadership with work assignments and staffing.o Participate in an on-call rotation requiring availability outside of regular business hours.o Complete quality auditso Assist leadership team as needed with other tasks as assigned.Every 6 weeks on-call rotation QualificationsREQUIRED:Four or more years in healthcare revenue cycle, health insurance, OR experience in an equivalent level 2 position. Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs. Demonstrate the ability to handle and de-escalate complex accounts, problem solve and use critical thinking. Demonstrate the ability of multi-tasking and time management. Patient collections experience in a medical setting. Effective communication skills (both written and verbal), strong attention to detail, self-directed and a positive attitude are essential. Experience being the subject matter expert and demonstrated willingness to support team questions Ability to work independently and in a team environment PREFERRED:Post-Secondary Education Previous Lead or Supervisory experience EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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