Clinic Patient Access Representative Lead

3 months ago

Minneapolis, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

June 28, 2024

Department:

31009940 Adult Mental Health Services Abbott Northwestern Outpatient Clinic

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

  • 1.0 FTE, 8-hour day shifts, and no weekends
  • Benefit eligible

Job Description:

Provides advanced scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Principle Responsibilities

  • Provides advanced scheduling support and coordination of appointments.
    • Schedules all appointments for services in or outside of the system preferably in person.
    • Coordinates other services needed, medical records and other pertinent information including patient education materials.
  • Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
    • Facilitates requests for billing related items such as price estimates or itemized statements.
    • Processes all incoming calls and correspondence regarding billing issues and service questions.
  • Provides first resolution regarding patient complaints.
    • Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
    • Assists with patient account adjustments such as updating patient demographics and insurance information.
    • Responds to billing and quality of care issues, complaints, or concerns.
    • Documents all contacts with patients or clients as needed.
  • May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
  • Other duties as assigned.


Required Qualifications

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
  • 2 to 5 years of experience in a Clinic Office Specialist role or
  • 5 to 7 years of experience as a medical receptionist or customer service position
  • 2 to 5 years of basic medical terminology experience


Preferred Qualifications

  • High school diploma or GED
  • Associate's or Vocational degree
  • of previous scheduling experience in an electronic medical record


Licenses/Certifications

  • Medical reception or equivalent program preferred


Physical Demands

  • Sedentary:
  • Lifting weightUp to 10 lbs. occasionally, negligible weight frequently


Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

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