Business Development Center Representative

2 weeks ago


Scranton, United States Toyota of Scranton Full time
Toyota of Scranton is growing We are now hiring dynamic, service-oriented individuals. Our employees enjoy a culture of respect and integrity, and we provide a rewarding, respectful and energizing environment. It is an inclusive culture based on trust, integrity, humility, and passion. Our employees are creative, anticipatory, and have a tremendous sense of urgency. We are looking for hard working and dedicated individuals join our Service Team. This position will require great communication skills and a want to learn. If you are ready to join an organization that values its customers and employees, we want to talk to you

We Currently Offer:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Supplemental Insurances
  • 401K with company match
  • On the Job Training
Responsibilities:
  • Inbound and Outbound phone calls with intent to inform customers and schedule appointments for the service department.
  • Internet Service Leads.
  • Retention and Recall Campaigns.
  • Re-Marketing Declined Operations.
  • Toyota Care Plus Marketing.
  • Pre-Write ROs.
  • Daily set up for the ASMs.
  • Print and review national service history.
  • Toyota Express Maintenance Write-Up.
  • Basic Warranty Assistance for Customer Concerns.
  • Basic understanding of Mechanical Operations and Recall Campaigns.
  • Assist the ASMs in updating customers throughout the day.
  • Identify potential customers for sales opportunities.
Requirements:
  • High School diploma or equivalent required


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