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Sales And Service Manager
4 weeks ago
Sales And Service Manager - ATS Specialized, Inc. Location: St. Cloud, Minnesota Department: Sales, Customer Service and Marketing Posted: 11/29/2024 Wage: Depends on Experience Annual Position Type: Full-Time, Salary Shift: Standard Summary The Sales and Service Manager is responsible for generating new sales within the assigned area of business and managing the Account Representatives. This role includes staffing and directing the assigned Accounts Representatives, establishing strategies, and implementing plans to expand the current customer base and penetrate new opportunities. Education and Experience A minimum of a two-year business degree from an accredited college or university or equivalent work experience preferred. Two to four years of experience leading a team in a customer-service and/or sales-based environment. Strong understanding of the commercial transportation and asset productivity industries with knowledge of sales operations, business planning, or sales support management. Strong knowledge of budgeting, forecasting sales, profit & loss statements, and accounting required. Strong interpersonal skills; able to establish trust and rapport with all levels of staff. Excellent organizational skills and ability to manage and prioritize workload in a fast-paced environment. Excellent communication skills (written, listening, and verbal). Demonstrated ability to influence and work in cross-functional team environments. Ability to effectively manage remote employees. Ability to negotiate skillfully in challenging situations with both internal and external customers. Strong planning and problem-solving skills; able to identify and resolve problems timely. Proficient computer skills including Microsoft Office (Word, Excel, Outlook) and the internet. Willing and able to travel occasionally, including overnight travel. Essential Duties and Responsibilities Manage the day-to-day operations of the Account Representatives. Grow the number of active shippers within the assigned customer base. Partner with Human Resources in recruiting, interviewing, selection, onboarding, and training of new employees. Provide effective employee performance management utilizing SMART goals and timely feedback. Partner with the Director of Regional Accounts to manage the ATS Customer Experience Map. Manage effective prospecting and identification of potential new customers. Respond to customer requests for service and resolve customer issues. Work collaboratively with the Operations team to manage truck productivity. Act as a mediator between the customer and Account Representative when necessary. Encourage Account Representatives to strengthen and enhance the customer base through prospecting. Occasionally make outside sales calls as needed to effectively manage the customer base. Perform other duties and responsibilities as assigned. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position performs work primarily in an office setting. Supervisory Responsibility Carry out supervisory responsibilities in accordance with ATSs policies and applicable laws. EEO and Affirmative Action Statement It is the policy of ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination. Apply Now J-18808-Ljbffr
