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Spa Front Desk Agent

2 months ago

Colorado Springs, United States The Broadmoor Hotel Full time
Job Title: Spa Front Desk Agent

Job Pay Range: $15.00-19.00 per hour inclusive of hourly pay rate + gratuities*

*$15.00-19.00 per hour based on $10.63-$12.50 per hour base wage + gratuities; historically, this position averages gratuity earnings of $5-7 per hour. Gratuities will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $13.65 per hour

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Spa team, you will be responsible for maintaining the efficient operation of the service schedule via accurate appointment taking and superior guest service and to operate the point-of-sale system and balance daily sales.

Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

What you will be doing:
  • Greet guests and visitors of the spa and provide friendly and professional service to all internal and external guests and always exhibit a positive attitude
  • Answer all calls into the spa business line
  • Provide accurate and up-to-date information regarding good and services available at the spa
  • Become knowledgeable about spa products and services in order to accurately sell and up-sell products and services to guests
  • Book and confirm appointments, sell spa gift certificates to appropriate clientele, and ring in sales for all services rendered and products purchased
  • Balance register and bank daily while also dropping cash daily
  • Perform opening and closing facility procedures as assigned
  • Provide accurate schedule information to technicians and fellow spa representatives regarding service to be rendered
  • Generate accurate reports for spa and hotel management to review
  • Attend and participate in ongoing training, both formal and informal, needed to effectively perform job responsibilities
  • Support fellow employees in the performance of their jobs
  • Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
  • Willingness to work in a fast-paced, team-oriented environment
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:
  • High school diploma or general education degree (GED); or related experience and/or training; Equivalent combination of education and experience will be considered.
  • Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose the Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
  • Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
  • Career Development - We invest in our employees As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

The application deadline for this position is June 2, 2024, to beconsidered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.