Customer Service Representative

2 weeks ago

Chandler, United States BCforward Full time

Customer Service Representative

BCforward is currently seeking a highly motivated Customer Support/Front Desk for Onsite Opportunity at Chandler, AZ 85225
Job Role: Customer Support/Front Desk
Anticipated Start Date: 1-2 week

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months Contract

Job Type: [FULL TIME (>=40 HRS WEEKLY)], [CONTRACT], [ON-SITE]

Pay Range: $14.00/HR - $15.97/HR

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
Job Title: Customer Support/Front Desk-1479
Expected Duration: 12 months Contract.

Job Description:

We are seeking a detail-oriented and customer-focused Administrative Assistant/Front Desk Receptionist to join our team. The ideal candidate will greet clients and the public, assess the purpose of office visits, and manage referrals to the Department of Economic Security (DES) and other community resources. This role is essential for maintaining the flow of communication in the office, ensuring that all client interactions are handled with professionalism and efficiency.

Key Responsibilities:

• Greet and assist clients and the public upon arrival, determining the purpose of their visit.

• Make appropriate referrals to DES and community resources based on client needs.

• Assist clients in preparing for the application process, including registering applications and checking for prior client history in the AZCCATS system.

• Manage a high volume of incoming calls, routing them to the appropriate staff members.

• Photocopy and organize information submitted by clients for the eligibility process.

• Direct clients and their information to the assigned or appropriate case manager.

• Open, date stamp, and distribute all incoming mail (including U.S. mail, inner office, scanned, emailed, and faxed correspondence).

• Prepare outgoing mail according to office procedures.

Skills Required:

• Proficiency in computer applications (e.g., MS Office Suite).

• Strong customer service skills.

• Excellent critical thinking and problem-solving abilities.

Skills Preferred:

• Advanced computer skills.

• Strong interpersonal and communication skills.

Experience Required:

• Minimum of 1 year of consecutive customer service experience.

Experience Preferred:

• Previous experience in a similar administrative or customer service role.

Education:

• High school diploma or equivalent required.

• Additional certification in office administration or a related field is a plus.

About BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 228429 when responding to this ad.

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