Contact Center Specialist- Bilingual English/Spanish
1 month ago
SUMMARY
Contact Center Specialists fluent in English and Spanish work directly with clients, partners, agencies and administration through various communication channels; phone, email, chat or written correspondence. The candidates should provide excellent customer service, maintain a clean, safe, noise -free workspace and have a high speed internet connection. CDS Global will supply the computer equipment and paid training. This position requires residing in Iowa, within 60 miles of a CDS Global location in Boone, Des Moines, Harlan, Tipton or Wilton.
ESSENTIAL FUNCTIONS
- Maintains confidentiality of CDS Global and its client's proprietary information.
- Receives incoming inquiries and enters various transactions (changes, additions, deletes) on the current Order Management systems from all Customer Service Channels such as; Phone, Email, Chat, Mail, Social Media.
- Works with minimal supervision while performing expectations.
- Handles escalation calls, highly complex situations, sensitive accounts/clients, and/or difficult inquiries regularly.
- Performs transactions that require considerable training and experience.
- Handles refund inquiries.
- Treats colleagues with respect; communicates with honesty and transparency, candor and directness.
- Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients in a team-oriented environment.
- Reacts professionally to changes while remaining productive.
- Organize tasks and resources to complete work and meet deadlines according to established departmental procedures.
- Adheres to CDS Global policies and procedures.
- May lift and move mail trays/bins and boxes.
- Handles accounts requiring follow-up and/or call backs regularly.
- Forwards appropriate information to management.
- Assumes additional responsibilities as required.
- High School or equivalent preferred.
- One or more years of call center/relevant experience. Successful experience to maintain performance expectations consistently."
- Minimum Typing Requirements 20-25 WPM.
- Advanced verbal and written English and Spanish (preferred) communication skills (able to navigate difficult conversations; clearly articulate complex topics).
- Simple math skills.
- Advanced PC knowledge and skills (MS Office skills, multiple Order Management Systems, troubleshoot other users' problems).
- Advanced decision-making and problem solving skills (able to utilize multiple resources for assistance/decisions with the essential functions of the job - internal/external contacts, e.g., all management levels, clients, other Customer Service Representatives, and other departments.
- Advanced accuracy and quality of work (Minimal errors; proven ability to produce exceptional work in order to assist team members).
- September 9 - September 27 Monday - Friday (time of day to be determined)
- Monday - Friday 7am-3pm
- Monday - Friday 8am-4pm
- Monday - Friday 9am-5pm
- Monday - Friday 10am-6pm
- Monday - Friday Noon-8pm
- ** Signing Bonus $250 **
- Base wage = $16.05-$17.05 hour
- 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
- Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
- Full Time or Part Time
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
- Full time benefit eligible employees reimbursement up to $1,000 per month for qualified expenses relating to Child and Dependent Care
- Our competitive benefit packages include two options for our Medical Health Plans: High Deductible and Traditional. We also offer comprehensive Dental and Vision plans.
- In addition, we offer generous PTO, Holiday Pay, Basic/Voluntary Life and Accidental Death and Dismemberment insurance, Short & Long Term Disability, Wellness and Tuition Reimbursement Programs.
- Our 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account.
- CDS Global will provide eligible employees with paid parental leave for new parents.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
Post-offer, Pre-employment background check(s) conducted on qualified candidates.
EOE, including disability/veterans
#LI-Remote
-
Bilingual Customer Support Representative
7 hours ago
Boone, Iowa, United States Hearst Full timeJob OverviewPOSITION SUMMARYAs a Bilingual Customer Support Representative, you will engage with clients, partners, and internal teams through various communication methods including phone, email, and chat. This role requires fluency in both English and Spanish, ensuring exceptional service delivery while maintaining a professional and organized workspace....
-
Bilingual Customer Support Representative
2 hours ago
Boone, Iowa, United States Hearst Full timeJob OverviewPOSITION SUMMARYBilingual Customer Support Representatives proficient in both English and Spanish engage directly with clients, partners, and internal teams through various communication methods including phone, email, chat, and written correspondence. Candidates are expected to deliver exceptional customer service, maintain a tidy and quiet...
-
Bilingual Customer Support Representative
2 hours ago
Boone, Iowa, United States Hearst Full timeJob OverviewPOSITION SUMMARYAs a Bilingual Customer Support Representative, you will engage with clients, partners, and internal teams through various communication methods including phone, email, and chat. The ideal candidate will deliver exceptional customer service, maintain a professional workspace, and ensure a reliable internet connection. Equipment...
-
Bilingual Community Engagement Associate
6 days ago
Boone, North Carolina, United States Samaritan's Purse Full timePosition OverviewJoin Our MissionJoin Our MissionSamaritan's Purse is seeking a Bilingual Community Engagement Associate to support our initiatives in promoting community partnerships. This role is essential in fostering relationships and enhancing outreach efforts across diverse communities.Key Responsibilities:As a Bilingual Community Engagement Associate,...
-
Culinary Services Specialist
5 days ago
Boone, North Carolina, United States Samaritan's Purse Full timePosition OverviewEngagement OpportunitySamaritan's Purse is seeking a Culinary Services Specialist to apply their culinary expertise at our ministry site. The successful candidate will demonstrate precision in preparing nutritious meals. Responsibilities include following approved menus and recipes while ensuring compliance with all policies regarding waste...
-
Clinical Staff Scheduling Specialist
2 hours ago
Boone, Colorado, United States Skyline Ridge Nursing & Rehabilitation Center Full timeClinical Staff Scheduling SpecialistSkyline Ridge Nursing and Rehabilitation CenterWe are in search of a dedicated Clinical Staff Scheduling Specialist to enhance our team at a prominent senior living facility. Join a group of compassionate and skilled professionals committed to providing exceptional care to our residents and ensuring they enjoy a fulfilling...
-
Culinary Services Specialist
4 hours ago
Boone, North Carolina, United States Samaritan's Purse Full timeJob OverviewEngagement OpportunitySamaritan's Purse is seeking a Culinary Services Specialist who can apply their culinary expertise at our ministry site. The ideal candidate will be diligent in preparing nutritious meals. Responsibilities include utilizing approved menus and recipes while complying with all regulations concerning minimal waste, food safety,...
-
Insurance Sales and Service Representative
6 days ago
Boone, North Carolina, United States Wilkes Chamber of Commerce Full timePosition Overview: Join our team as a Full-Time Health Insurance Retail Sales Specialist. This role is essential in delivering exceptional service and sales to our clients in a vibrant retail environment. Key Responsibilities: Effectively communicate complex health insurance concepts to clients, colleagues, and providers through both verbal and written...
-
Multicultural Promotional Associate
1 month ago
Boone, United States Samaritan's Purse Full timeJob Description Get Involved! Get Involved! Operation Christmas Child- Domestic, a ministry of Samaritans Purse, is searching for a Bi-lingual (Spanish and English Speaking) Multicultural Partnership Associate to serve at our IHQ in Boone, NC, or in a Ministry Center in Fullerton, CA, Englewood, CO, Coppell, TX, Aurora, IL, or Charlotte, NC. Come join an...
-
Store Customer Service Specialist
4 weeks ago
Boone, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Store Customer Service Specialist
1 month ago
Boone, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction...
-
Retail Sales Service Expert, Health Insurance
3 months ago
Boone, United States Wilkes Chamber of Commerce Full timeJob Description:Full Time **Retail Sales Service Expert, Health Insurance (Boone)** This role is based in our Boone Retail Center. Every day, our Retail Sales Service Experts play a critical part in providing service and sales to our members and customer service in a dynamic environment. Our Experts sell and educate our members on Individuals Under 65,...
-
Oncology and Hematology Specialist
5 days ago
Boone, North Carolina, United States Summit Recruiting Group Full timeJoin Our Team as an Oncology and Hematology Specialist We are excited to present an opportunity for a dedicated Oncology and Hematology Specialist to become part of our esteemed health system. This role is situated in a vibrant community known for its rich culture and outdoor activities. Position Highlights: Full-time, permanent position Attractive...
-
RN- Family Birth Center
4 days ago
Boone, United States Boone County Hospital Full timeBe a part of our team! We offer a team approach to healthcare and a competitive benefitspackage. If you are an RN looking for a team-oriented work environment where staff enjoy what they are doing and the people around them, please join our team. The Family Birth Center provides care from antenatal assessment, through labor and delivery, and postpartum care...
-
Healthcare Support Specialist
5 days ago
Boone, North Carolina, United States UNC Health Appalachian Full timePosition Overview The Healthcare Support Specialist plays a vital role in delivering essential services across various non-clinical departments within the healthcare organization. Responsibilities include rotating through Patient Observation, Admissions, Transport, and other designated areas as competencies are acquired. This role requires ethical...
-
E-Commerce Support Specialist
5 days ago
Boone, North Carolina, United States ECR Software Corporation Full timeJob OverviewPOSITION SUMMARYThe E-Commerce Support Specialist plays a crucial role in overseeing the setup, configuration, and specialized assistance related to ECRS' E-Commerce platforms. This position ensures that customers receive comprehensive support and guidance throughout their experience.KEY RESPONSIBILITIESFacilitate the onboarding, installation,...
-
Office Coordinator
3 weeks ago
Boone, United States Center for Emotional Health Full time $18Job DescriptionJob DescriptionGrowing Private Psychiatry office with 40+ locations looking for quality staff to grow with us!Center for Emotional Health is undergoing significant growth and expansion in outpatient behavioral health services as the need for treatment for behavioral health concerns is consistently on the rise. We integrate personal connection...
-
Clinical Documentation Specialist
2 months ago
Boone, United States Hopscotch Primary Care Full timeJob DescriptionJob DescriptionAbout Hopscotch Primary CareAt Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We...
-
Culinary Services Specialist
5 days ago
Boone, North Carolina, United States Samaritan's Purse Full timePosition OverviewAbout the RoleSamaritan's Purse is seeking a Food Services Associate to utilize their culinary expertise within our ministry operations. The successful candidate will demonstrate precision in crafting nutritious meals, adhering to established menus and recipes while complying with all relevant policies, including waste reduction, food...
-
Culinary Services Specialist
5 days ago
Boone, North Carolina, United States Samaritan's Purse Full timeJob OverviewAbout UsSamaritan's Purse is seeking a dedicated Food Services Associate to contribute culinary expertise at our ministry site. The successful candidate will demonstrate precision in crafting nutritious meals while following established menus and recipes. Adherence to policies regarding food safety, sanitation, and waste management is essential....