Service Deli Clerk

3 months ago

Sitka, United States Hames Corporation Full time
HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a fourth-generation family-owned and operated company, and we are much more than the region's number one grocer. We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education, and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits, and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources. At our company, it just happens to include the human variety.

PURPOSE:

The Service Deli Clerk position allows you the opportunity to provide superior customer service by way of serving product to customers, preparing and packing cold and hot food items. Additionally, this position will require the performance of tasks such as processing payments, weighing food, greeting customers and answering queries about products for sales. To be successful in this position you must be someone who cares about our customers shopping experience and satisfaction; including the efficient and profitable operation of the Service Deli by providing the highest quality food, and food presentation at the lowest possible cost. If this sounds like you, we invite you to apply and join our team to help us provide the friendliest, most upbeat customer service to our community and patrons alike.

DUTIES AND RESPONSBILITIES:

The essential duties of the Service Deli Clerk consist of, but are not limited to, the following responsibilities:
  • THE CUSTOMER IS THE FIRST PRIORITY; the entire store is in the forefront of that activity; and every member of the store's team is here to fully support that priority with prompt and friendly service.
  • Strive to always provide the best customer service whenever possible.
  • Follow the assigned weekly work schedule to ensure adequate coverage in the service deli area, by maintaining punctual and regular attendance.
  • Arrive at work on time and leave per scheduled time unless otherwise directed.
  • Work overtime as assigned.
  • Dress and groom according to company policy, including uniform, name badge and hat or apron requirements.
  • Always maintain a neat well-groomed appearance.
  • Must wear an approved hat or hair net.
  • Perform all duties in accordance with company rules, policies, safety requirements, and security standards, and all local, state and federal health and civil code regulations.
  • Do not chew gum or play on mobile communication devices (MCDs) such as cell phones or tablets during the workday.
  • Greet all customers that are within 10 feet of you, and provide them with prompt, courteous service, and assistance.
  • Be attentive to the customer. This includes looking the person in the eyes and listening to their needs, to accommodate them.
  • Assure the highest possible levels of sanitation and safety is maintain within the entire service deli area.
  • Maintain the sanitation and safety of the service deli, and maintain all areas in a clean and orderly manner, especially those areas of high visibility and those for customers, i.e., tables, chairs, and counters.
  • Adhere to policy and regulations to be fully compliant with all applicable laws pertaining to food safety, health, and packaging requirements of prepared foods.
  • Set-up and complete prep work of the entire service deli and food court area.
  • Ensure preparation is done with a minimal amount of waste.
  • Ensure that all baked and prepared foods are made with the proper recipe guidelines and in an appealing and appetizing manner.
  • Assist in controlling food wastage and thereby keeping the food / shrink costs to a minimum.
  • Safeguard the food inventory to reduce spoilage and pilferage.
  • Assist other service deli staff in the performance of their duties so that they will be familiar with and able to handle all jobs and positions within the service deli/food court.
  • Keep all service deli ingredients or merchandise rotated in accordance with store policy and product code dates and always make use of the oldest product first (first in, first out).
  • Take stock of storage and shelf areas.
  • Ensure the safeguarding of food inventory to reduce spoilage and pilferage, i.e. lock up food coolers at night, date all prepped foods.
  • Prepare all cooking mixtures in accordance with established company or department procedures and recipes.
  • Understanding how to load, unload fryer. Know the proper temperatures and duration to fry all varieties of products.
  • Operate the power slicers and provider special orders for specialized meats and cheese.
  • Assist in ordering and maintaining inventory control or ingredients and supplies.
  • Handle damaged and spoiled products according to company policy and assist controlling the level of damaged goods.
  • Maintain the cleanliness and upkeep of all equipment to ensure safe, clean, and sanitary operating conditions.
  • Assist in receiving and unloading of merchandise; check and verify receiving to ensure that items listed on vendor invoices are all delivered; check product for quality, count, and condition.
  • Follow approved procedures for receiving and code dating products to ensure quality protection, accuracy, and product rotation.
  • When assigned, order and maintain inventory control to ensure freshness for maximum sales to minimize out-of-stocks or over-stocks.
  • On your shift, ensure coordination of daily tasks basis on shift work (opening, mid or closing) to communicate and resolve daily operating problems and procedures.
  • Comply with quality control standards. This may require the training of personnel or recommending changes in service methods when quality standards cannot be routinely met by well trained associates.
  • Ensure prompt and courteous service to customers and ensure food is rang up properly through the register.
  • Ensure cash register procedures are followed, and any cash register shortages or overages are investigated immediately.
  • Make sure product is stored in the appropriate storage areas, this includes refrigerated or freezer storage boxes.
  • During any slow periods, to stay productive, performing other duties as assigned.
  • Exhibit an attitude and approach to "get the job done no matter what it takes."
  • Under the direction of the Service Deli and Bakery Manager, mark down stale dated products daily to promote sales of unsold goods and maintain the store' image for the highest quality for fresh products.
  • Comply with safety policies and procedures.
  • Control excessive use of utilities and water and observe sound conservation practices.
  • Perform other duties as assigned by the Service Deli and Bakery Manager and/or Store Management.
PHYSICAL AND GENERAL REQUIREMENTS:
  • Must possess good communication and writing skills.
  • Must have the ability to read and comprehend instructions and information.
  • Must have basic math and accounting skills to do food costing and percentages.
  • Ability to read, write, and understand the English language effectively in order to read and understand: Instructions for operating ovens, fryers, fire suppression system and other mechanical and electronic equipment; Company handbooks, policies and procedures, and other written job-related documents including safety notices and other postings on company bulletin boards.
  • Ability to fill out forms and compose and write reports.
  • This position requires an individual capable of sitting, standing for extensive period, walking, bending, climbing stairs, and carrying loads up to 50 pounds. Must be able to speak and communicate clearly. This position might require early morning, late nights and working holidays and weekends.
  • Must understand and be able to perform basic mathematics and accounting functions related to food costing and inventory. Must be able to read, write, understand, and prepare reports as required. Understand and interpret instructions and information.

WORK ENVIRONMENT:

The work environment will be completed in a service deli environment, in a hot environment; it may include occasional exposure to refrigerated frozen food storage areas. The work environment includes frequent exposure to heated ovens and high temperatures; however, duration of exposure is generally brief or transient and is task related. The atmospheric environment may occasionally contain airborne particles of flour, spice, and other finely powdered substances and frequent aromatic odors.

SAFETY-SENSITIVE POSITION:

Job responsibilities include tasks or duties that could affect the safety or health of the public as tasks include working with unpackaged foods, potentially hazardous food or food-contact surfaces. Must hold a valid food worker card issued by the State of Alaska's Division of Environmental Health (DEC) or be able to obtain one within 30 days of hire.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

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