Front Counter Director

4 weeks ago


League City, United States Chick-fil-A Full time
Description
Competencies of the Director of Front Counter:

•Dependable.

•Accountable.

•Honesty/integrity.

•Coachable.

•Team player.

•Good communication skills.

•Results oriented.

•Flexible schedule.

Outcomes:

Operations:

•Create a culture of continuous improvement (no shortcuts).

•Engage in 2 visits to others Chick-fil-a restaurants within the year for opportunities to learn and share.

•Track front counter progress through speed of service report.

•Track front counter customers and money through register contests. (Can have delegator in charge of this.)

•Track labor report.

•Track SOS report for front counter cashiers.

•Coaching, evaluating, and providing accountability for all front counter Team Members

•Track specific front counter, dining room and 3rd party parameters through OE and have solutions for meetings.

•Know how to use smart safe.

Maintain Dining Room, Restrooms and Parking Lot:

•Know how to write checks.

•Ensure FOH is opened/closed properly.

•Systematically and effectively communicating all Customer Experience related goals and success factors to Team Members, trainers and delegators.

•Partner with Director of People to ensure training needs are met.

•Provide vision and accountability of OE to FOH team.

•Positive recognition of team members who do an outstanding job with the guests or each other.

Leadership Development:

•Running breaks, (can allow delegators to do this)

•Labor Cost efficiency. Getting everyone off the clock as close to their time as possible.

•Positional Charts (can allow delegators to do so, but please show them how and have them do it before they come to work.)

•Dedicate at least two hours per week to planning.

•Coaching, evaluating, and providing accountability for all team members in the front counter and dining room.

•Know how to use Inform.

•Have OE parameters tracked in the FOH.

•ROE when Steritech comes.

•Transition from breakfast to lunch is a smooth transition.

•Manage maintenance schedule weekly, monthly, quarterly, and annually.

•Develop front counter, dining room and 3rd part check lists if necessary checklists.

•Waste tracking.

•Use C- Circumstance, A- Action, R- Results to solve problems and challenges

Company Information
Mission of the Director of Front Counter- is to develop, coach, and focus people toward delivering remarkable experiences regarding all things front counter, dining room, guest satisfaction, curbside and third party.
  • Front Counter Crew>

    16 hours ago


    Webb City, United States Dairy Queen Full time

    Dairy Queen - 604 S Madison St [Counter Attendant / Crew Member] As a Front Counter Crew Member at Dairy Queen, you'll: Enthusiastically greet and welcome fans to the Dairy Queen brand; Assist fans with menu navigation and product ingredient questions; Strive to exceed fan expectations and deliver fan first service through timely and quality service; Calmly...

  • Kitchen Director

    1 month ago


    League City, United States Chick-fil-A | League City Towne Center Full time

    **Competencies for BOH Director**: - Ability to delegate tasks. - Good interpersonal and communication skills. - Capable of monitoring costs. - People-oriented, passion for people. - Flexible schedule. - Passionate about the kitchen. - Perform under pressure. - Organized - Dependable - Accountable **Outcomes** - Conduct formal & informal meetings with...


  • Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Job DescriptionJob DescriptionHotel Park City, member of Autograph Collection Hotels by Marriott International; is seeking a customer service driven leader as our Director of Front Office.This position is on our Executive Team at Hotel Park City and plays a vital role with all our hotel departments helping shape the overall experience for our...


  • Universal City, United States Sheraton Universal Hotel Full time

    **Job Summary** As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property....

  • Parts Counter Person

    2 weeks ago


    Oklahoma City, United States Orr Nissan Central Full time

    Job DescriptionJob DescriptionSUMMARY: Sells parts to all customers, over the counter, through the shop, or on the phone. ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned. Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion...

  • Parts Counter Person

    4 weeks ago


    Oklahoma City, United States Orr Nissan Central Full time

    SUMMARY: Sells parts to all customers, over the counter, through the shop, or on the phone. ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned. Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion part requirements and...


  • Kansas City, United States Marriott Hotels & Resorts Full time

    The Front Desk Assistant Manager is responsible for assisting the Director of Front Office with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughou Assistant Manager, Front Desk, Manager, Hospitality, Accounting, Reservations


  • Kansas City, United States Hyatt Hotels Corporation Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is resp Office Manager, Manager, Office, Operations, Customer Service, Hotel, Business Services


  • Kansas City, United States Hyatt Hotels Corp. Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...


  • KANSAS CITY, United States Hyatt Full time

    **Description:** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training,...


  • Kansas City, Missouri, United States REMAX Heritage Full time

    We're searching for a diligent Real Estate Brokerage - Director of Hospitality. You must be driven and a dedicated professional to join our growing office. You will be primarily responsible for leading the first-impression division and ensuring guests and callers experience warm and friendly service. Applicants should be extremely thorough, possess great...


  • Kansas City, United States Miller Management Systems Full time

    Miller Management is hiring a full-time (40 hours) Director of Operations to service our ever-growing non-profit client base. The Director of Operations is responsible for leading and managing the day-to-day work of the Client Services, Payroll, and Courier Departments; and the Front Desk. Emphasis will be placed on client work ensuring efficiency, accuracy,...

  • Director Quality

    1 week ago


    Oklahoma City, United States INTEGRIS Health Full time

    The Director Quality and Safety The Director Quality and Safety is responsible for the development, management and evaluation of strategies, standards and programs addressing quality, patient safety and clinical performance. The Director executes programs focused on the delivery of safe, high quality healthcare and improved patient outcomes. INTEGRIS is an...


  • Oklahoma City, United States Integris Health Full time

    The Director Care Management provides administrative oversight related to the operations of Care Management. In addition, the Director provides operational leadership in the development of standardized policies and procedures in the areas of Care management for all INTEGRIS facilities. Adheres to National Patient Safety Goals as appropriate based on the...


  • Sioux City, United States City of Sioux City Iowa Full time

    Your Sioux City Parks and Recreation department is seeking (18) eighteen enthusiastic individuals to work as Cashier/ Concession Workers. The employees in this position work in the concession stand or front gate/counter. Experience working with food Cashier, Worker, Seasonal, Retail, Skills


  • Jersey City, United States Caring.com Full time

    JOB SUMMARY: The Front Desk Assistant is responsible to complete the job responsibilities stated below in a professional and timely manner. The Assistant will be responsible to assist in the management of the non-clinical aspects of TAP Program. QUALIFICATIONS: High School Diploma or GED preferred Ability to speak and understand English Phone etiquette -...


  • Oklahoma City, United States Integris Health Full time

    INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Director of Health Equity and Inclusion in Oklahoma City, OK. In this position, you'll work to promote diversity, equity, and belonging throughout the entire health system if our efforts to provide exceptional care to those who have entrusted INTEGRIS Health with...


  • Preston City, United States J & E FARMS, INC. Full time

    Job DescriptionJob DescriptionSalary: $20Great Job- work with a great crew!  Work schedule is flexible but opening is immediate!  Communication skills, data entry, telephone reception, and delivery scheduling, are all components of working at Preston Trading Post! Our almost 50 year history and higher end furniture and hearth products are market leading...


  • Kansas City, United States Red Spoon LLC Full time

    You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc.  Franchisees are independent business owners.  The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.We strive to...

  • Executive Director

    1 month ago


    New York City, United States Health Advocates for Older People Full time

    Executive Director Position for Health Advocates for Older People Overview: Health Advocates for Older People, a well-established 501c3 organization, is seeking a dynamic, effective, and mission-driven Executive Director.  Reporting to the Board Chair, this individual is a key member of the Health Advocates leadership team and is responsible for creating...