Patient Service Coordinator/MA

2 weeks ago

Lutherville Timonium, United States Johns Hopkins University Full time

We are seeking aPatient Service Coordinator/MA (PSC/MA)who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Green Spring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

  • Schedules patients for laboratory tests, medical examinations, and consultations.
  • Relays information to patients regarding preparation for laboratory tests and examinations.
  • Coordinates visits either within the department or between several departments.
  • Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
  • Prints and mails directions, maps, fee schedules, and department specific information to patients.
  • Sends medical questionnaire forms to patients to obtain missing information.
  • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
  • Obtain and /or verifies patient's demographic data by phone or in person.
  • Confirms appointments by telephone and/or mail.
  • Fills vacancies due to cancellations.
  • Obtains pre-certifications as required by patients' health care insurers or managed care providers.
  • Registers patients for clinical appointments using computerized database.
  • Assists patients or family members with completion of medical insurance forms.
  • Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
  • Arranges or assists in arranging patient transportation.
  • Answers phones and provides routine information to callers.
  • If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
  • Reviews patient charges and extracts chargeable items.
  • Collects time of service payments, issues receipts, and prepares cash settlement records.
  • Assigns diagnostic and procedures codes to charge vouchers for computer input.
  • Enters patient charges into computer system.
  • Discusses patient charges, if appropriate, with patients and/or patients' families.
  • Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
  • Refers patient to appropriate office and ensures application for funds has been made.
  • Prepares patient's statement of charges and reviews with patient.
  • Assists with basic insurance and third party queries and explains payment policies.
  • Other duties as assigned.
Minimum Qualifications
  • High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
  • One year of work experience in customer service.
  • Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
  • Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/ registered within 180 days (6 months) of the date of hire. Exam fees will be paid by the department. If a retest is required, associated fees are paid by the employee.
  • Current CPR certification by the American Heart Association or the American Red Cross required.
  • Must maintain MA and CPR certification/registration during the duration of employment in this position.

Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title):Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status:Non-Exempt
Location:School of Medicine Campus
Department name: SOM DOM Cardiology
Personnel area: School of Medicine

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