Patient Care Advisor

6 days ago

Lutherville Timonium, United States Curio Wellness Full time

Patient Care Advisor (PCA) is responsible fora premium retail experience at the Far & Dotter Wellness Center & Spa. This rolefocuses on providing best-in-class guest service to patients, including medical cannabiscertifiedpatients, caregivers, Holistic Pharmacy and Spa clients and thepublic. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Passion for Outstanding Guest & Patient Service

  • Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
  • Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includeschecking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
  • Learn,promote,and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
  • Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave delighted

Contributing to a Culture of Retail Sales Excellence

  • Learn point-of-sale (POS)system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
  • Learn product assortment and products associated health benefits.
  • Constantly seek out ways to educate patients about add on products to drive additional sales
  • Understand daily, weekly, and seasonal promotions and sell product against these initiatives
  • Fully participate instaffsales initiatives

Reinforcing an Environment of Compliance

  • Follow complianceproceduresto assure all activities and transactions follow MCA regulationsand Far & Dotter SOPs
  • Follow HIPAA guidelines

Delivering Operations Excellence

  • Ability to execute the picking and packing of retail orders, processing transactions, checking consumers in, and assisting consumers as they shop our wellness boutique.
  • Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
  • Clean and straighten communal and public spaces daily to maintain a hygienic environment

Functional Areas

  • Perform tasks assigned by direct supervisor that may be related to the PCAs functional department

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Education and Experience:

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality or guest service sales experience; or equivalent combination of education and experience

Other Qualifications:

  • Strong guest service skills
  • Social, friendly and outgoing demeanor
  • Ability to positively interact with patients and the public
  • Ability to empathize and understand challenges patients have with their heath
  • Ability to recommend products to patients based on their individual needs.
  • Advanced understanding of cannabis industry and products
  • Desire to work in a team environment
  • Ability to work in a fast paced, busy, unpredictable environment
  • Ability to follow existing processes and procedures
  • Ability to work normal retail hours (nights, weekends and holidays)

Salary

$18 USD per hour
recblid b04pgs0slxist8e9rxdngsycez9so8

  • Patient Care Advisor

    2 months ago

    Lutherville Timonium, United States Curio Wellness Full time

    Description Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public. The Patient Care Advisor assists guests and...

  • Patient Care Advisor Lead

    4 weeks ago

    Lutherville Timonium, United States Curio Wellness Full time

    The Patient Care Advisor?Lead?is?responsible for?a premium retail experience at the Far & Dotter Wellness Center & Spa. This role?focuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and the?general public. The Patient Care Advisor Lead assists customers with product education, selection,...

  • Patient Care Advisor Lead

    4 weeks ago

    Lutherville Timonium, United States Curio Wellness Full time

    The Patient Care AdvisorLeadisresponsible fora premium retail experience at the Far & Dotter Wellness Center & Spa. This rolefocuses on providing best-in-class customer service to customers, includes medical cannabis certified patients, caregivers, and thegeneral public. The Patient Care Advisor Lead assists customers with product education, selection, and...

  • Radiologic Technologist

    4 weeks ago

    Lutherville-Timonium, Maryland, United States Patient First Full time

    Job Summary:As a Radiologic Technologist at Patient First, you will play a critical role in ensuring the highest quality patient care. Your primary responsibility will be to obtain high-quality x-rays using correct positioning and radiation exposure. You will also be responsible for implementing safety procedures to minimize radiation exposure to patients,...

  • Critical Care Nurse

    3 weeks ago

    Lutherville Timonium, United States LifeBridge Health Full time

    Job Summary:As a Registered Nurse in the High Intensity Care Unit (HICU) at LifeBridge Health, you will provide safe, age-appropriate patient care and function as an advisor, resource, and leader for other members of the patient care team. You will consistently continue to meet the requirements and expectations for RN II on the clinical...

  • Patient Care Specialist

    4 weeks ago

    Lutherville-Timonium, Maryland, United States Curio Wellness Full time

    As a Patient Care Specialist at Curio Wellness, you will be responsible for delivering exceptional guest service to patients and the public. Your primary focus will be on providing best-in-class product education, selection, and purchasing experiences.Key responsibilities include:Assisting guests and patients with product education and selectionEnsuring an...

  • Patient Care Technician

    4 weeks ago

    Lutherville-Timonium, Maryland, United States DaVita Full time

    About the RoleWe are seeking a Patient Care Technician to join our team at DaVita, a leading provider of dialysis services. As a PCT, you will play a vital role in delivering high-quality patient care and contributing to the success of our organization.Key ResponsibilitiesProvide direct patient care, including monitoring patients before, during, and after...

  • Occupational Therapist

    4 weeks ago

    Lutherville Timonium, United States LifeBridge Health Full time

    Job Summary:Evaluate patients and develop personalized treatment plans to restore or improve physical, cognitive, and emotional function. Implement therapy techniques, including self-care tasks, work skills, and muscle re-education, to enhance patient outcomes. Provide high-quality care in accordance with professional standards and regulatory...

  • Occupational Therapist

    3 weeks ago

    Lutherville-Timonium, Maryland, United States HealthPRO Heritage Full time

    About the Role:We are seeking a skilled Occupational Therapist to join our team at HealthPRO Heritage. As an Occupational Therapist, you will play a vital role in helping our patients achieve their goals and improve their functional abilities.Key Responsibilities:Evaluate clients' physical, emotional, and cognitive abilities using observations and...

  • Radiology Clinical Assistant

    3 weeks ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins HealthCare Full time

    At Johns Hopkins HealthCare, we are committed to delivering exceptional patient care and services. As a Radiology Clinical Assistant, you will play a vital role in our team, providing clinical, technical, and customer service to patients, staff, and customers.Key Responsibilities:Provide patient preparation and safetyAssist with clerical and registration...

  • Clinical Pharmacy Expert

    3 weeks ago

    Lutherville-Timonium, Maryland, United States Kaiser Permanente Full time

    Kaiser Permanente is a leading healthcare organization seeking a Clinical Pharmacy Expert - Patient Care Specialist to join our team.About the Role:We are looking for a highly skilled and experienced Clinical Pharmacy Expert to play a key role in developing and implementing clinical pharmacy programs that improve patient outcomes. As a Clinical Pharmacy...

  • Nurse Care Specialist

    3 weeks ago

    Lutherville-Timonium, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Registered Nurse - Home Health VisitsAbout the Job:We are seeking a skilled Registered Nurse to join our team at BAYADA Home Health Care. As a Registered Nurse, you will be responsible for providing high-quality patient care in the comfort of their own homes. You will work closely with our clients to develop personalized care plans that meet their...

  • Nurse Care Specialist

    3 weeks ago

    Lutherville-Timonium, Maryland, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a skilled Registered Nurse (RN) to provide high-quality home health care services to clients in the North/Central Baltimore County area. As a Home Health RN, you will be responsible for making home visits to clients, administering medication, wound care, treatments, and procedures, and monitoring clients' conditions. You...

  • Patient Service Coordinator

    1 month ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins University Full time

    Job Title: Patient Service CoordinatorWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at the Department of Dermatology, Cosmetic Center at Johns Hopkins University.Job Summary:The Patient Service Coordinator will provide exceptional patient care and support to ensure a positive experience for our patients....

  • Patient Service Coordinator

    4 weeks ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    The Green Spring Specialty Office is seeking a Patient Service Coordinator/MA who knows the informal and formal department goals, standards, policies and procedures, which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationships of both people and functions within the department. Specific Duties &...

  • Patient Service Coordinator

    2 months ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with...

  • Patient Service Coordinator

    4 weeks ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    We are seeking a highly skilled and organized Patient Service Coordinator to join our team at Johns Hopkins University. As a key member of our healthcare team, you will provide exceptional patient care and support to ensure a positive experience for our patients.Key Responsibilities:Provide friendly, courteous, and confidential assistance to patients and...

  • Patient Service Coordinator

    4 weeks ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins University Full time

    Job Title: Patient Service CoordinatorWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at the Department of Dermatology, Cosmetic Center at Johns Hopkins University.Key Responsibilities:Coordinate day-to-day clinical operations for a group of healthcare professionals, ensuring seamless patient...

  • Patient Service Coordinator

    4 weeks ago

    Lutherville-Timonium, Maryland, United States Johns Hopkins University Full time

    Job Title: Patient Service CoordinatorWe are seeking a highly skilled and organized Patient Service Coordinator to provide exceptional support to our patients and staff. As a key member of our team, you will be responsible for ensuring a positive experience for our patients, from scheduling appointments to handling administrative tasks.Key...

  • Patient Service Coordinator/ MA

    2 months ago

    Lutherville Timonium, United States Johns Hopkins University Full time

    The Green Spring Specialty Office is seeking a Patient Service Coordinator/MA who knows the informal and formal department goals, standards, policies and procedures, which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationships of both people and functions within the department. Specific Duties &...