Operations Manager Commercial

2 weeks ago

Cleveland, United States JSI Janitorial Full time

Full-Time/Part-Time Full-Time DescriptionFor over 45 years, JSI have developed a reputation of being one of Ohio's premier janitorial providers, with over 950 professionals, we proudly serve the entire state of Ohio.EMPLOYEE BENEFITS & PERKS Medical, Dental & Vision Life Insurance covered by JSI Great 401k match Annual Bonusses Eligible for Commission Casual work atmosphere Generous PTO and HolidaysGENERAL RESPONSIBILITIES Provide leadership to the entire operations team focusing on employee development, retention, and discipline. Provide high level account management with a focus on building relationships with key customers. Maintain profitability of all accounts. Coordinate new account start-ups ensuring a successful contract transition. Develop best practices to provide quality service and cost efficiencies. Oversee quality control on all accounts. Work with sales to obtain new business. Work with recruiting to staff jobs. Help with hiring and training of new employees. Networking throughout the State of Ohio to promote the commercial cleaning business. Work with operations to accomplish customer satisfaction. Position requires travel and overnight stay as needed. Compliance with all company policies and procedures.Other tasks or duties as assigned by the VP of Operations.EXPERIENCE & SKILLS 5+ years of experience in and Commercial Cleaning. 2+ years of experience in operations management. Working knowledge of Microsoft Word, Excel, and Outlook. Strong commitment to high-level service and quality standards. Demonstrated ability to coach, motivate, develop, and lead teams. Willingness to work a variable schedule to include day, evening, and night shifts. Willingness to travel. Valid driver's licenseLEADERSHIP AND DEVELOPMENT Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.COMPETENCIES Strong, professional written and verbal communication skills. Proactive and energetic personality. Excellent planning, organizational, and time management skills with minimum supervision. Ability to work against deadlines and handle multiple projects at once. Ability to effectively interact with personnel at all organization levels. Desire to contribute to the success of the Company. Dedicated, hardworking and innovativeWORK ENVIRONMENT This job operates within multiple work environments including office, manufacturing, schools, medical facilities, etc. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machinesPHYSICAL DEMANDS The ability to lift files, stand, bend, stoop, and walk is required. Requires ability to use a keyboard, monitor, and phone. Requires ability to communicate verbally with others. This position requires individuals to be able to drive up to 90 minutes one-way. When offsite, this role requires extensive walking indoors and some outdoors. This position is currently accepting applications.

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