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Head of Customer Success Management, Strategic
3 months ago
Employer Industry: Software Development (SaaS) Why consider this job opportunity: Base pay up to $264,000 depending on geographic location and experience Opportunity for career advancement and growth within a rapidly expanding organization Flexible work environment with options for remote work or a combination of office and home Comprehensive benefits package including health coverage, wellness resources, and paid volunteer days Ability to lead a high-performing team and make a significant impact on customer success strategy Join a company recognized for its commitment to diversity and inclusion, fostering a collaborative culture What to Expect (Job Responsibilities): Lead and inspire a team of Customer Success Managers and Managers across multiple levels Develop and manage operational metrics to drive outcomes and accountability in partnership with Revenue Operations Collaborate with Sales to design retention and growth strategies for major clients Build strong relationships with C and C-1 executives at high-value customer organizations Act as a key member of the Customer Success Management & Renewals Leadership team, contributing to the global strategy What is Required (Qualifications): Minimum of 5 years in people leadership within a high-growth B2B SaaS environment At least 3 years of experience delivering complex projects in management, strategy, or technology implementation Proven success in building outcome-driven relationships with key clients and collaborating with cross-functional teams Ability to balance day-to-day operations with strategic planning and long-term vision Exceptional executive presence and comfort engaging with executives at all levels How to Stand Out (Preferred Qualifications): Experience in managing distributed teams and navigating digital transformation initiatives Strong analytical skills to assess market trends and inform strategic decisions Background in customer experience or customer success management within a SaaS context #J-18808-Ljbffr
