CX Associate

3 weeks ago

New York, United States Titan Full time
This role is part time 15-25 hours per week and requires candidates to be able to work flexible hours depending on business need

Titan is the rebel challenger in a very old industry. The present era is run by ancient players: Fidelity, Schwab, & Goldman Sachs. The problem is that none of them were built on modern rails and have horrible user experiences. There have been new things built (think: "investing apps"). They are either 1) gimmicky casinos or 2) sleepy commodities. We won't say names. Why hasn't anyone built a modern Goldman Sachs for everyone? That's our mission.

Titan is a next-generation investment firm. We aspire to lead our generations' wealth.

We are fighters at heart. We fight to build products that are truly democratized. For example, we launched the first institutional grade cash management product open to everyday investors via Titan Smart Cash. We launched the first ever Venture fund for everyday investors in partnership with Cathie Wood's ARK. We've been able to raise significant capital from some of Silicon Valley's best, like a16z and General Catalyst.

Now let's talk about you. We're highly selective with who we choose to bring onto the team, but if you resonate with the above, we'd love to meet you.

Role Overview

We are looking for a Client Concierge Specialist to join a brand new team operating as an expansion of our current CX function To us, our clients are everything, and our ability to provide world-class customer service to our clientele has been imperative to our success to date.

You will work directly with our Head of CX to help provide exceptional customer service experiences to high-end clientele seeking a more personalized touch. You will not only help with their needs using the Titan Platform but also assist with recommendations, reservations and anything that will improve their overall lifestyle and experience as a Titan Client.

What You'll Do:
  • Engage with clients to understand their needs, preferences, and desires related to their lifestyle
  • Use your knowledge, expertise and resources to identify and recommend solutions to client requests in key metropolitan cities (NYC, SF, Miami, etc) and beyond
  • Handle all aspects of bookings ranging from dinner reservations, fitness classes, and VIP experiences ensuring a seamless experience while maintaining attention to detail throughout.
  • Build long-term relationships with clients by delivering an exceptional experience, anticipating their needs, and providing personalized assistance and recommendations for future trips and endeavors.
  • Stay up to date with the latest trends, developments, and offerings in the lifestyle space.
  • Work collaboratively with the broader CX team on an ad-hoc basis depending on need and demand.
  • Help us build a best-in-class team and company.
  • Have fun.
Qualifications
  • Previous experience in a CX or Concierge type of role (in person or remote experience)
  • Extremely organized - you own your follow ups, reminders and never miss a beat.
  • Expert knowledge of what a knock-your-socks-off experience means - you raise the bar on the team and yourself to get creative to create magic moments
  • World-class communication skills, with the ability to handle multiple needs simultaneously while maintaining a high-quality experience for clients.
  • Comfortable with high volumes of client interactions.
  • Strong ability to work cross-functionally and think creatively to drive product growth.
  • Flexibility to work non-traditional hours, including being "on-call," and working evenings, weekends, and holidays, to accommodate client needs and peak travel times.


Compensation:

Anticipated Hourly Rate - $20-$40 per hour

At Titan, we are committed to offering competitive compensation packages for our valued team members, matching our commitment to attract and retain a top talent pool that is aligned with our culture, mission, and values. This salary range represents Titan's reasonable estimated possible compensation for this role at the time of this posting.

The final salary for this position will be determined in sole discretion of Titan, depending on applicable laws, and based on a variety of factors, such as employee's work experience, skills, qualifications for the role, and location, and may differ from the amounts listed above.

  • CX Associate

    6 days ago

    New York, United States Titan Full time

    Titan is the rebel challenger in a very old industry. The present era is run by ancient players: Fidelity, Schwab, & Goldman Sachs. The problem is that none of them were built on modern rails and have horrible user experiences. There have been new things built (think: "investing apps"). They are either 1) gimmicky casinos or 2) sleepy commodities. We won't...

  • CX Specialist

    1 month ago

    New York, United States F. Schumacher & Co. Full time

    About Schumacher F. Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms...

  • CX Specialist

    1 month ago

    New York, United States F. Schumacher Full time

    About Schumacher F. Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design...

  • Customer Experience Associate

    4 days ago

    New York, United States CoStar Astrology Full time

    **Customer Experience Associate** New York | Full Time *Just three years in, 15% of young people in the US (18-25) have tried CoStar. That growth has been entirely through word of mouth we have never spent on ads. We have millions of active users, have raised $6m, and just launched our second paid feature.* *For thousands of years, astrology has functioned...

  • Commissioning Project Engineer

    3 months ago

    New York, United States FST Technical Services Full time

    FST Technical services commissioning (Cx) division formerly Horizon Engineering Associates, LLP is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are...

  • Commissioning Project Engineer

    1 month ago

    New York, United States FST Technical Services Full time

    FST Technical services commissioning (Cx) division formerly Horizon Engineering Associates, LLP is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are...

  • Commissioning Project Engineer

    3 months ago

    New York, United States FST Technical Services Full time

    Job DescriptionJob DescriptionFST Technical services commissioning (Cx) division formerly Horizon Engineering Associates, LLP is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing,...

  • Senior Commissioning Project Engineer

    1 month ago

    New York, United States FST Technical Services Full time

    FST Technical Services Commissioning (Cx) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to...

  • Senior Commissioning Project Engineer

    1 month ago

    New York, United States FST Technical Services Full time

    Job DescriptionJob DescriptionFST Technical Services Commissioning (Cx) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are designed,...

  • Customer Experience Associate

    3 months ago

    New York, United States Nestig, Inc. Full time

    **Customer Experience Associate** New York, New York / Customer Experience / Full Time Are you a **problem solver** with **strong communication skills** and a **desire to grow your career at a fast-growing startup**Nestig is a venture-backed baby brand, bringing thoughtful design to the nursery. **Customer Experience is essential to our culture** and we...

  • Sales Associate

    3 months ago

    New York, United States Nordic Knots AB Full time

    Nordic Knots is looking for a Sales Associate to help operate the first US based store in Soho, NYC and secure a best-in-class customer experience for both end customers and our network of professional interior designers - both in store and online.Your main responsibilities will be toDeliver excellent customer experience for all store visitors and assist the...

  • Sales & Operations Associate

    3 months ago

    New York, United States New York Shuk Full time

    Job DescriptionJob DescriptionCOMPANY DESCRIPTIONNew York Shuk is a Brooklyn-based maker of handcrafted Middle Eastern pantry staples. Our products are an important part of our personal story - they represent our mission to keep our culinary heritage alive, while also giving home cooks the tools and inspiration to cook more deliciously for their family and...

  • Sales & Operations Associate

    4 weeks ago

    New York, United States New York Shuk Full time

    Job DescriptionJob DescriptionCOMPANY DESCRIPTIONNew York Shuk is a Brooklyn-based maker of handcrafted Middle Eastern pantry staples. Our products are an important part of our personal story - they represent our mission to keep our culinary heritage alive, while also giving home cooks the tools and inspiration to cook more deliciously for their family and...

  • Strategy Associate

    4 weeks ago

    New York, New York, United States Spot & Tango Full time

    Who We Are Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, human-grade ingredients... and nothing artificial We have lofty goals (to make every dog in the country healthier, and every pet parent...

  • Strategy Associate

    2 months ago

    New York, United States Spot & Tango Full time

    Job DescriptionJob DescriptionWho We Are Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, human-grade ingredients... and nothing artificial! We have lofty goals (to make every dog in the country...

  • Associate General Manager

    4 days ago

    New York, New York, United States Thirty Madison Full time

    About Thirty MadisonThirty Madison is a leading healthcare company specializing in chronic health issues. Our innovative approach to care delivery combines specialist-level healthcare with the convenience of telemedicine, leveraging our proprietary platform and brands built around specific chronic conditions.We've achieved significant growth in just three...

  • Sales Associate

    3 months ago

    New York, United States Nordic Knots AB Full time

    Nordic Knots is looking for a Sales Associate to help operate the first US based store in Soho, NYC and secure a best-in-class customer experience for both end customers and our network of professional interior designers - both in store and online. Your main responsibilities will be to Deliver excellent customer experience for all store visitors and assist...

  • Senior Vice President of Engagement Strategy

    2 weeks ago

    New York, New York, United States VML Full time

    About Us: At VML, we stand at the forefront of innovation and development in a rapidly changing landscape. Our legacy is built on a century of collective expertise, where creativity converges with technology, and diverse viewpoints spark inspiration. Following the merger of VMLY&R and Wunderman Thompson, we have embarked on a new journey as a growth partner...

  • Senior Commissioning Project Engineer

    3 days ago

    New York, New York, United States FST Technical Services Full time

    Job DescriptionFST Technical Services is a leading provider of commissioning services for building projects. Our team of experts ensures that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet client requirements and design intent.Key Responsibilities:Deliver and execute professional...

  • Customer Experience Representative

    2 days ago

    New York, New York, United States CoStar Astrology Full time

    About CoStar AstrologyWe're a rapidly growing company that's revolutionizing the way people connect with each other and the universe. Our mission is to provide a unique and personalized experience that helps people reflect and connect in real, meaningful ways.Job SummaryWe're seeking a highly organized and detail-oriented Customer Experience Associate to...