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Electronic and Corporate Banking Specialist I

2 months ago

Bangor, United States Bangor Savings Bank Full time

FUNCTION: The Deposit Operations Specialist is a shared (floating) role within the Deposit Operations department. This position will generally begin by cross training within two teams. With growth and development over time, there is an opportunity for this individual to be cross trained on additional teams/functions within Deposit Operations as the need arises.

The Deposit Operations Specialist will assist with high-volume tasks and functions and also help teams during times of staff turnover and/or high levels of PTO (paid time off). The Deposit Operations Specialist will need to be flexible and adaptable as their areas of focus/work assignments may shift frequently, and rapidly.

The Deposit Operations Specialist should demonstrate or develop a high-level of proficiency with the banks core banking system (Jack Henry SilverLake). The Deposit Operations Specialist performs account maintenance and reviews an array of critical, customer impacting and regulatory required items associated with deposit products including but not limited to Checking Accounts, Savings Accounts, CDs, IRAs, and Debit Cards, Wires, ACH and Online Banking.

This is a full-time career opportunity based in Bangor, Maine that provides both remote and on-site work options with a required minimum of three days a week in the office. The hybrid (remote/on-site) work option is available upon successful completion of initial training (approx. 90 days).

Key Accountabilities:

+ Learns tasks for assigned teams within Deposit Operations as deemed appropriate by managers and supervisors to provide intra-departmental support as needed.

+ Provides superior customer service by responding to high volume telephone and/or email inquiries, requests and issues and proactively addressing internal customer inquiries/concerns. Researches and resolves problems and errors by taking ownership and following through to resolution.

+ Acts as point of contact when appropriate for any inquiries, maintenance requests, or concerns on core deposit products coming from internal departments included but not limited to Retail Banking, Bangor Support, and Treasury and Payment Services.

+ Maintains and continually grows knowledge of financial industry regulations, compliance requirements, and bank policy and procedure applicable to tasks learned for each team.

+ Performs special project duties as assigned by Deposit Operations leadership.

+ Demonstrates ability to handle routine service issues independently, consults with appropriate staff for advanced problem resolution

+ Maintains a level of knowledge in all or nearly all functional areas of Deposit Operations in order to be able to assist where needed on short notice or during a period of unexpected tumult.

+ Works closely with department leadership team and staff to ensure that written departmental procedures are current, up to date and compliant.

+ Proactively looks for and communicates opportunities for process improvements within the department, or the bank which lead to efficiency, better customer service, or risk reduction.

+ Communicates any pertinent information to supervisors, team members, and internal customers to ensure timely resolution of all problems and customer service situations.

+ Routinely shifts area of focus based on the needs of the department and/or bank. Able to be flexible and adaptable at all times.

Key Competencies:

+ Creativity/Innovation Looks for opportunities to increase efficiency and effectiveness throughout the department. Has ability to constructively challenge assumptions and seek/develop new and different ways to improve performance throughout department.

+ Adaptability/Flexibility Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs.

+ Proactivity/Initiative Takes independent action, operates as a pro-active self-starter, and acts on opportunities, practices self-development.

+ Integrity/Ethics Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news good or bad.

+ Interpersonal Skills Has excellent communication skills, both written and verbal as well as the ability to exhibit active listening skills and being open other viewpoints, perspectives, etc.

+ Organizational Skills Able to effectively manage, prioritize and keep track of multiple tasks/projects/requests at any given time.

+ Vision/Values Supports company mission/values through daily actions and decisions, communicates the Banks vision, mission and values to others, and incorporates vision when planning

General Accountabilities: Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork. Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook Performs additional duties as assigned Knowledge/Experience: College Degree Preferred High School Diploma or Equivalent Required Banking and/or Financial Services Experience Helpful Compliance and Control: Proactively assists in ensuring that the Bank/department complies with local, state and federal regulations. Physical Demands and Conditions: General office environment Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required Equipment Used: General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.