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Customer Service Representative
2 months ago
Are you interested in a career in banking with career advancement at a growing community bank?
SaviBank
is seeking confident, customer service oriented individual to fill a vital role in our
Friday Harbor
Branch on San Juan Island, as a Customer Service Representative (Bank Teller). Are you interested in using your experience in customer service and cash handling at a growing local community bank? If so, please read on
In order to continue serving our customers at the highest level, we are working hard to become "the place to work." We provide
stable employment ,
fair compensation , and
career path opportunities
for our employees with upward mobility.
This Customer Services Representative (Bank Teller), is a entry or experienced level position that offers a competitive salary based on experience. In addition, we offer employer paid a 401(k) plan with matching contributions, medical and supplemental benefits, paid time off (PTO) and paid holidays. If this sounds like the opportunity that you've been looking for, apply today
We are a full-service growing community bank that believes in being honest in all we do, having integrity in all our dealings, and showing respect for all with whom we work and do business and cares about their community and employees.
This is a full time, non-exempt position working Monday through Friday with a general schedule of 8:45 A.M. - 5:45 P.M.
Salary for this position is
$16.81-$25.21 hourly
to start based on experience and qualifications, with training for career ladder advancement.
About SaviBank
We Offer Great Benefits
Generous medical, dental and vision insurance, 100% paid for employee
Life and disability insurance
401k + Company Match up to 4%
Flexible PTO & Illness Bank
11 Paid Holidays
Anniversary Day Off
Other market competitive perks and benefits
The opportunity to work for a great team at a growing community bank
Position Summary:
Effectively meet the financial needs of bank customers by conducting accurate and appropriate transactions, providing quality products, and excellent customer service.
Essential Duties and Responsibilities:
Process checking and savings deposits, withdrawals and inquiries: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Accept loan payments: verify payment amount and issue receipts.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Cash checks: verify endorsement, receive proper identification, and ensure validity.
Maintain responsibility for reconciling cash drawer daily by adhering to proper balancing procedures , including periodic batching of cashed checks.
I ssue money orders and cashier's checks.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Ensure teller station is properly supplied.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Refer customers to the proper department for issues that cannot be resolved at the teller line.
May open new accounts.
Identify counterfeit currency.
Actively sell and cross-sell bank services.
Scan other tellers work daily.
Balance other branch's cashier's checks and money orders.
Balance ATM daily.
Fulfill vault teller responsibilities as needed.
Required to comply with Bank policies and procedures as well as applicable state and federal banking regulations.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Tact and diplomacy in dealing with both customers and employees
Strong organizational skills
Good communication skills -
the individual speaks and writes clearly and persuasively in positive and negative situations.
Able to work well under pressure
Proficient computer skills
Detail orientated
Knowledge of bank regulations
Knowledge of the Bank's products and services
Tact and diplomacy needed for working with a small staff in a close atmosphere
Problem solving skills
Flexibility and ability to multi-task
Safety and security the individual observes safety and security procedures and uses equipment and materials properly.
Minimum Experience:
High School diploma or equivalent
Two years customer service
One year cash handling experience preferred
AAP/EEO Statement
SaviBank cares about it's employees and provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, national original, disability, veteran status, or any other characteristic protected by state, federal or local law.
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