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Order Entry Specialist

3 months ago

Butler, United States Reading Group Full time

Order Entry Specialist (Customer Service) Reading, PA, USA Job Description The Order Entry Specialist (Customer Service) works directly with external customers and provides support by performing order entry, order status queries, and assisting with other customer-centric questions or requests. The Nuts and Bolts Process new orders into the order management system (JD Edwards) Quote standard bodies and accessories using the price book reference in the computer system Build loads at the time of order entry for customers based on their orders placed and preferred method of transportation Coordinate with customers prior to their load date to minimize freight cost by fully utilizing available space on each delivery Work with other departments to ensure equipment availability and alignment with customer order dates Respond to phone and email inquiries regarding quotes, orders, delivery dates, order status, chassis availability, and order changes Provide feedback and new ideas for improving department efficiency and the overall Company Able to work under pressure, manage multiple tasks, set priorities, respond to changes, and demonstrate flexibility Responsible for a group of assigned customers Required Credentials High School diploma or GED Minimum of 3 years of order entry experience – manufacturing environment preferred Experience with large ERP (Order Entry) system preferred #J-18808-Ljbffr