Customer Service Associate

3 weeks ago

Grand Rapids, United States Baker Publishing Group Full time

JOB OPENING

Seasonal

Position: Customer Service Representative - Seasonal

Department: Sales Administration

Position Type: Seasonal, Part-Time

Location: Baker Book House

2768 East Paris Ave. SE

Grand Rapids, MI 49546

Baker Book House is looking for a seasonal Customer Service Representative for the holiday season. A Customer Service Associate's primary responsibility is to assist customers with finding the book(s) they need and completing their purchase, both in-store and over the phone. The successful candidate will be sociable, and he/she will enjoy reading and talking about a good book. This job requires open availability and the ability to stand for extended periods of time.

Primary Responsibilities:

  • Provide every customer with excellent customer service for an overall positive customer experience that inspires customer loyalty.
  • Strive for excellence in communication with customers and colleagues, both in person and over the telephone.
  • Maintain knowledge of current sales and promotions, upcoming events, and security practices.
  • Maintain knowledge of existing inventory, new publications, and best sellers in order to assist customers with their selection of books and the location of books that may interest them.
  • Process transactions on the store's POS system, demonstrating knowledge of policies regarding payment, exchanges, discounts, and coupons.
  • Sticker, arrange, shelve, and display merchandise appropriately to promote sales
  • Create and submit special orders for customers per company guidelines.
  • Develop constructive and cooperative working relationships with others, maintaining them over time.

*Other tasks not on this list may be assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous retail experience is preferred but not required.

  • Availability - store hours of operation require flexible availability, including evenings and Saturdays
  • Physical Qualifications - Must be able to stand for extended periods of time, with the ability to lift, bend, and twist as required.
  • Ability to Multitask - job requires an ability to handle multiple tasks at once without losing priority or focus for each individual task.
  • Customer and Personal Service - Ability to assess customer needs and provide outstanding customer service.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • English Language & Mathematics - Knowledge of the structure of the English language including the ability to understand and communicate information in both oral and written formats. Knowledge of the basic principles for addition, subtraction, multiplication, division, percentages, fractions, and currency.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Tools & Technology - Working knowledge of Microsoft Office applications and an ability to navigate e-mail, Point of Sale, Internet, database and inventory management software.

BAKER BOOK HOUSE COMPANY IS AN EQUAL-OPPORTUNITY EMPLOYER

  • Customer Service Representative

    1 month ago

    Grand Rapids, United States Triad Service Center Full time

    Triad Service Center is looking to hire an Service Assistant in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to have great communication skills, as well as be self-motivated to provide superior service. Triad Service Center is a...

  • Customer Service Associate

    4 weeks ago

    Grand Rapids, Michigan, United States Holiday Companies Full time

    Holiday Stationstores - 514 Michigan St NE [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you will be responsible for providing prompt and courteous customer service. Your duties will include ringing up all sales on the cash register properly and accurately, handling money, checks, and other types of payment...

  • Customer Service Associate

    3 months ago

    Grand Rapids, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Associate in Grand Rapids, Michigan. Founded in 1987, MHVillage/Datacomp is a subsidiary of ELS and a national leader in the manufactured housing industry based in...

  • Customer Service Branch Associate

    1 week ago

    Grand Rapids, Michigan, United States Sherwin-Williams Full time

    About the RoleThe Branch Associate is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers. As a Branch Associate, you will be the face of our company, providing personalized support and assistance to customers in our store.Key ResponsibilitiesProvide exceptional...

  • Customer Service Associate

    1 month ago

    Grand Rapids, Michigan, United States Meijer Full time

    Position OverviewThe role of a Customer Service Associate is essential in delivering outstanding service to our clientele.Company OverviewAs a family-oriented organization, we prioritize the well-being of our customers and communities. Joining our team means engaging in opportunities that foster leadership, personal development, and community...

  • Customer Service Associate

    2 weeks ago

    Grand Rapids, United States Baker Book House Full time

    JOB OPENINGSeasonalPosition: Customer Service Representative - Seasonal Department: Sales Administration Position Type: Seasonal, Part-Time Location: Baker Book House 2768 East Paris Ave. SE Grand Rapids, MI 49546 Baker Book House is looking for a seasonal Customer Service Representative for the holiday season. A Customer Service Associate's primary...

  • Customer Service Branch Associate

    2 weeks ago

    Grand Rapids, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and motivated Branch Associate to join our team at Sherwin-Williams. As a Branch Associate, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesReceive and prepare orders for deliverySafely move, load, and deliver products to customersProvide...

  • Customer Service Branch Associate

    3 weeks ago

    Grand Rapids, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Branch Associate to join our team at Sherwin-Williams. As a key member of our branch team, you will be responsible for providing exceptional customer service, receiving and preparing orders, and safely moving, loading, and delivering products.Key ResponsibilitiesProvide outstanding customer...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Triad Service Center in Grand Rapids, MI.This is a full-time position with a well-established company that is continuously growing. As a Customer Service Representative, you will be responsible for providing exceptional customer service, working...

  • Customer Service Representative

    1 month ago

    Grand Rapids, Michigan, United States Gordon Food Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Gordon Food Service. As a key member of our store team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    2 days ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Service Assistant Opportunity at Triad Service CenterWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant at our Grand Rapids location. As a key member of our service team, you will be responsible for providing exceptional service to our customers, working closely with technicians, and ensuring seamless...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityWe are seeking a highly skilled and motivated Service Assistant to join our team at Triad Service Center in Grand Rapids, MI. As a Service Assistant, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Discuss service, parts, and repair needs with techniciansWork through...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Service Assistant OpportunityTriad Service Center, a leading provider of parts, warranty, maintenance, and service for commercial equipment, is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a Service Assistant, you will play a critical role in delivering exceptional customer service, working closely with technicians, and...

  • Customer Service Representative

    2 days ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityTriad Service Center is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a key member of our team, you will provide exceptional customer service, support, and technical expertise to our customers.Key Responsibilities:Discuss service, parts, and repair needs with techniciansWork with customers to resolve questions...

  • Sales Associate

    1 month ago

    Grand Rapids, Michigan, United States West Marine Full time

    **Job Summary:**We are seeking a highly skilled Sales Associate to join our team at West Marine. As a Sales Associate, you will be responsible for providing exceptional customer service and product knowledge to our customers.**Key Responsibilities:**Engage with customers to understand their needs and provide personalized product recommendations.Process...

  • Customer Service Associate

    5 months ago

    Grand Rapids, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan. MHVillage/Datacom is a subsidiary of Equity Lifestyle Properties. Founded in 1987, MHVillage/Datacomp is a national leader in...

  • Lead Retail Customer Service Associate

    2 weeks ago

    Grand Rapids, United States FedEx Full time

    FedEx - JobID: PDX_FEC_82F11C48-42D1-4EDC-AC26-D3A999D930D1_241471 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Associate

    2 days ago

    Grand Rapids, Michigan, United States Adecco Full time

    Adecco Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Adecco.Key Responsibilities:Provide exceptional customer service and support to clients via phone, email, and chat.Process customer orders and respond to inquiries in a timely and professional...

  • Customer Service Associate

    4 weeks ago

    Grand Rapids, Michigan, United States Morrison Industries Full time

    Customer Service Representative Job DescriptionMorrison Industries is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and so much more.About the RoleWe are seeking a highly skilled and...

  • Customer Service Associate

    2 days ago

    Grand Rapids, Michigan, United States Holiday Companies Full time

    Customer Service RepresentativeHoliday Stationstores is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service to all...