Customer Service Associate

7 months ago

Grand Rapids, United States Equity LifeStyle Properties Full time

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career

ELS is hiring for the position of Customer Service Associate - DC in Grand Rapids, Michigan.

MHVillage/Datacom is a subsidiary of Equity Lifestyle Properties. Founded in 1987, MHVillage/Datacomp is a national leader in the manufactured housing industry based in Grand Rapids, Michigan. Our business units include MHVillage.com, the largest online marketplace for manufactured housing with more than $3 billion in home sales and rental transactions annually; Datacomp Appraisal Systems, the nation's largest independent provider of market-based manufactured home valuation and inspection services; Datacomp/JLT, the most trusted source for market data on the manufactured housing asset class; and the MHInsider magazine, the industry's trade publication for manufactured housing professionals.

Overview: The Customer Service Representative provides a high level of service to appraisal customers through phone and email communication, while assisting our national network of field inspectors in the completion of their home inspections.

Responsibilities will include:

  • Providing customer service and account management support Answering customer phone calls and emails
  • Explaining appraisal products and assisting customers in selecting the right services for their needs
  • Data entering the completed home inspection reports into our appraisal system
  • Organizing data for appraisers and assisting with the preparation of appraisal reports and market data reports
Skills and Abilities:
  • Minimum 3 years of customer service, administrative or related business experience
  • Strong attention to detail, particularly in working with numbers Exceptional organizational and time management skills
  • Ability to multitask in a fast-paced working environment
  • Computer proficiency with office suite and other business software Superior written and oral communication skills
  • Articulate with excellent telephone manner
  • Real estate or manufactured housing experience desirable, but not required


In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

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